2200 148th Ave NE Reviews
Showing most recent reviews from verified customers of Sears Home Services
Shannon W
Mehran was an excellent technician he definitely knew what he was doing, and explained everything in a way that I could understand. He immediately put me at ease while he figured out my dishwasher and old stove top. Sears is a top quality company that employs top notch people.
Customer service response - Thank you for your positive feedback! We're delighted to hear that Mehran provided excellent service and clear explanations, and we're proud to have him as part of our team.
Sears Home Services on December 19, 2024
Donald D
Technician outstanding. On line scheduling and communication from initial phone contact very poor
Customer service response - Thank you for your feedback, Donald. We're happy to hear the technician was outstanding, and we'll work on improving our online scheduling and communication.
Sears Home Services on December 15, 2024
Laura H
Friendly repairman, clear communications, and successful repair of my older Kenmore HE3 washer. Thank you?
Customer service response - Thank you for your positive feedback! We're delighted to hear that our repairman provided friendly service, clear communication, and successfully repaired your Kenmore HE3 washer.
Sears Home Services on December 15, 2024
Dana H
Technician was prompt quickly addressed the problem and repaired it quickly. He was friendly and very professional.
Customer service response - Thank you for your positive feedback! We're delighted to hear that our technician was prompt, friendly, and professional in addressing and repairing the problem.
Sears Home Services on December 12, 2024
Jill H
Customer service response - We appreciate the 5-star rating ! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on December 08, 2024
Mary H
Excellent, knowledgeable, seasoned technician. Able to "repair" older Kenmore side x side refer by cleaning freezer drain. Freezer was leaking as drain was full. I thought it might be irreplaceable cooling system. Recommended replacement, but all newer fridges are too big. Charged $232.00. Very personable tech, John. Answered all questions & explained functions of fridge & part interactions. Pleased not to have to purchase new fridge @ Christmas. Very happy w/service. I chose "Sears" service as purchased fridge from "Sears", instead of independent contractor. Will keep refer till it dies! Also, declined all discount & hone warranty plans(marketing reps call just before service thinking I'd be the "vulnerable customer" syndrome. Endless attempts to sell product. F/no!
Customer service response - Thank you for your detailed feedback! We're delighted to hear that John provided excellent and knowledgeable service, and we're glad you were pleased with the repair and explanation of your fridge's functions.
Sears Home Services on December 05, 2024
Patti E
Robert was very knowledgeable and provided excellent service while here at our house. We highly recommend him for his great customer service!
Customer service response - Thank you for your positive feedback! We're delighted to hear that Robert provided knowledgeable and excellent service, and we appreciate your recommendation.
Sears Home Services on November 27, 2024
Suzanne
He arrived promptly per the window he promised. He was professional and pleasant as he performed the repair.
Customer service response - Thank you for your positive feedback! We're delighted to hear that our technician was prompt, professional, and pleasant during the repair.
Sears Home Services on November 26, 2024
Scott B
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on November 19, 2024
E. M
Brandon was prompt, courteous and efficient. He diagnosed the repair correctly, explained it to me and had the items there on the truck. It was expensive but I was happy to keep my old machine working. Very pleased.
Customer service response - Thank you for your positive feedback! We're delighted to hear that Brandon provided prompt, courteous, and efficient service, and that you're pleased with the repair.
Sears Home Services on November 06, 2024
