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2200 148th Ave NE Reviews
Read reviews from customers who used our services at 2200 148th Ave NE
Total reviews
182
Average Rating
4.6/5
Technician was very friendly, explained the problem and options thoroughly. Very happy with the work
Ron C,
Don called ahead and arrived on time, in fact earlier than we thought which worked better for us. He was personable and performed a preventive maintenance check on both our washer and drier.
Ross D,
Robert did a great job in preventative maintenance for my 6 appliances. He called me ahead of time and set expectations on what time he’ll be coming. He came on time and did a thorough job, gave me suggestions to maintain appliances and shared his subject matter expertise. Was professional, patient and helpful. Very satisfied customer. Great service today! Service was thorough and prompt. Thanks Robert!
Wilfred,
Sophia B,
The exhaust fan in the fume hood over our range needed replacement, and Sears ordered the part and had it sent to us. Unfortunately, it arrived broken and had to be ordered again. I built a 3/4" plywood panel for the technician to lie on over the burners so he could complete the repair. One of our appointments was not fulfilled, and we had to schedule an additional one. Overall, we were without an exhaust fan for about 3 weeks, although the technician was very friendly, and capable. I donated the plywood shelf to him for his future use.
Robert C,
Customer service response - Thank you for your feedback, Robert. We apologize for the inconvenience with the broken part and scheduling issues, but we're glad to hear the technician was friendly and capable.
Sears Home Services on 1769394441753
The technician was very good, informative and very Customer service oriented. The Sears service AI customer scheduling and communication system is horrible! Assurant would be well advised to find another service company.
John P,
Customer service response - Thank you for your feedback, John. We're glad to hear the technician provided good service, and we apologize for the issues with our scheduling and communication system.
Sears Home Services on 1767744279241
The AI chats didn’t give me needed option to check on tech arrival. I was supposed to get a call in a.m. with expected time. No call. Found out if I kept opening auto text message, the expected time was noted but kept changing. Repairman came and did a quick part replacement which I appreciated.
Denise D,
Customer service response - Thank you for your feedback, Denise. We're glad the repairman was able to complete the part replacement quickly, and we apologize for the communication issues with the AI system.
Sears Home Services on 1758070021789
Friendly and knowledgeable. Just nothing he could do to help us. Unfortunately.
Cara S,
Customer service response - Thank you for your feedback, Cara. We're happy to hear our technician was friendly and knowledgeable, and we're sorry there wasn't more we could do to help.
Sears Home Services on 1743988306671
Technician was knowledgeable and identified the problem, ordered the parts, and installed them when they arrived.
RW H,
Customer service response - Thank you for sharing your experience; we're glad our technician was able to resolve your appliance issue efficiently.
Sears Home Services on 1718156354794
knowledgable, on time, solved problem, friendly
Peggy D,
