2200 148th Ave NE Reviews
Showing most recent reviews from verified customers of Sears Home Services
Mary H
Excellent, knowledgeable, seasoned technician. Able to "repair" older Kenmore side x side refer by cleaning freezer drain. Freezer was leaking as drain was full. I thought it might be irreplaceable cooling system. Recommended replacement, but all newer fridges are too big. Charged $232.00. Very personable tech, John. Answered all questions & explained functions of fridge & part interactions. Pleased not to have to purchase new fridge @ Christmas. Very happy w/service. I chose "Sears" service as purchased fridge from "Sears", instead of independent contractor. Will keep refer till it dies! Also, declined all discount & hone warranty plans(marketing reps call just before service thinking I'd be the "vulnerable customer" syndrome. Endless attempts to sell product. F/no!
Customer service response - Thank you for your detailed feedback! We're delighted to hear that John provided excellent and knowledgeable service, and we're glad you were pleased with the repair and explanation of your fridge's functions.
Sears Home Services on December 05, 2024
Patti E
Robert was very knowledgeable and provided excellent service while here at our house. We highly recommend him for his great customer service!
Customer service response - Thank you for your positive feedback! We're delighted to hear that Robert provided knowledgeable and excellent service, and we appreciate your recommendation.
Sears Home Services on November 27, 2024
Suzanne
He arrived promptly per the window he promised. He was professional and pleasant as he performed the repair.
Customer service response - Thank you for your positive feedback! We're delighted to hear that our technician was prompt, professional, and pleasant during the repair.
Sears Home Services on November 26, 2024
Scott B
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on November 19, 2024
E. M
Brandon was prompt, courteous and efficient. He diagnosed the repair correctly, explained it to me and had the items there on the truck. It was expensive but I was happy to keep my old machine working. Very pleased.
Customer service response - Thank you for your positive feedback! We're delighted to hear that Brandon provided prompt, courteous, and efficient service, and that you're pleased with the repair.
Sears Home Services on November 06, 2024
Emily G
Clear, polite, professional and efficient!
Customer service response - Thank you for your positive feedback! We're delighted to hear that you found our service clear, polite, professional, and efficient.
Sears Home Services on November 05, 2024
Manal S
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on October 31, 2024
Lawson A
Dave fixed my problem in less than 20 minutes.
Customer service response - Thank you for your positive feedback! We're delighted to hear that Dave was able to fix your problem quickly.
Sears Home Services on October 29, 2024
David G
Mehran was superb. Informs what & why he’s doing something and makes the customer feel good and informed about the repairs and how to improve equipment performance.
Customer service response - Thank you for your positive feedback! We're delighted to hear that Mehran provided superb service and kept you informed about the repairs and equipment performance.
Sears Home Services on October 27, 2024
Justin D
Mehran was polite and knowledgeable in the particular appliance we had.
Customer service response - Thank you for your positive feedback! We're delighted to hear that Mehran provided polite and knowledgeable service for your appliance.
Sears Home Services on October 23, 2024
