2200 148th Ave NE Reviews
Showing most recent reviews from verified customers of Sears Home Services
RW H
Technician was knowledgeable and identified the problem, ordered the parts, and installed them when they arrived.
Customer service response - Thank you for sharing your experience; we're glad our technician was able to resolve your appliance issue efficiently.
Sears Home Services on June 11, 2024
Peggy D
knowledgable, on time, solved problem, friendly
Geoffrey K
Customer service response - Hi Geoffrey, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on April 15, 2025
Helen T
Robert was fine, but I was overcharged for a very simple repair. It took 5 minute to screw in my oven handle, and yet I was charged over $300. Good customer service would have been a courtesy quick repair with a charge for the visit only.
Customer service response - Thank you for your feedback and for acknowledging Robert's service. We apologize for any concerns regarding the charge and appreciate you bringing this to our attention.
Sears Home Services on September 21, 2024
G R
Technician were on time and helpful. Really appreciated their careful, thorough approach. 4.5 stars for Charles and Ritesh! However, the Sears Home Services phone and website leaves a lot to be desired: There was a lot of info provided, but it was not accurately updated. The biggest problem was their phone support team was not connected to the local team: So when there was a delay in getting parts, no one could help me understand the delay. Also, no one from Sears ever called me... even after multiple escalation/complaint requests. Will I uses Sears for future appliance repair? I really want to, but their phone support (and lack of personal touch) gives me pause!!!
James B
The service rep was nice, but they stuck me with about $400/in labor cost for what took him 15 minutes to do. Kind of pissed me off and not sure I will ever use Sears again. BEWARE! He told me after the fact that that is a flat rate, but this was a rip off.
Customer service response - We're really sorry to hear about your experience, James. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on December 05, 2024
Saad A
Putting aside how expensive the service is, I felt both times I used the service, the technicians were not really interested in solving the problem. I am not going to doubt their experience nor expertise, but they seem to be just more interested in following the text book diagnostics and walk away. I really did not feel I got any value for the money paid.
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on July 13, 2025
Rosemary
The entire scheduling system is automated with no option to talk to a person. I set up a repair service 6/18 between 1:00-5:00pm. I took time off work to be home. They cancelled via automated text that afternoon and I had to reschedule for 6/19. I arranged for someone to be there from 1:00-5:00, the updates kept coming in all afternoon to later and later times. The final estimated time was 7:15pm. Then suddenly around 6:30pm I received another automated notice that the technician came and I was not home. This is a lie, I never left home and was anxiously waiting. No one came! Now I have another person waiting at my house from the new window 6/20 8am-12pm, with the first estimated arrival time now 9:30am. Praying they’ll come for the third confirmed day in a row. The service guy who was scheduled called me today 30 min prior to the appointment and basically said there was nothing he could do and it wasn’t worth it to even come. Update: I called a local direct repair service. I spoke to a real person who listened to my concerns. The guy arrived within 4 hours, troubleshooted, gave me some options, and worked for about an hour. He retrieved my ring before getting into the costliest option. Totally professional and respectful. Cost was $100.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on June 22, 2025
Girish S
This was the worst $154 I spent for a 10 minute check. Not sure why Sears charges this much if all they do is check with a voltmeter to tell me all is good with the main control board, which I already knew. That check may have taken 3 minutes. The rest 7 minutes were to remove and reattach the cover to get to the board and have me scan the code to pay using my credit card.
Customer service response - We apologize for the trouble you've faced, Girish. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 05, 2025
Dennis K
We scheduled a refrigerator repair for a Saturday. We waited all day, they never showed, never called, could not be reached. Three days later they texted with “it appears something happened with your appointment” and “would you like to reschedule?”. We said yes, agreed to a later state between 8:00 am and 12.00. Again they never showed, didn’t call, and when when we checked the website and spoke to the 800# they couldn’t confirm if or when the technician would arrive. As of 3:30 pm they were still a no show, so we cancelled. We wasted 15.5 hours waiting for a simple maintenance call, and never received service or a call from the technician.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on December 15, 2024