2200 148th Ave NE Reviews

the technician came for diagnosis and i paid him the fee-after that he did not give even 15 minutes to think through or research-he said I'm holding the phone and you tell me if you are getting the work done or not as per our estimate or else the estimate is null and void . I was pressured to say yes to the work or else my diagnostic fee which i9 had already paid will be gone. Who does this? I have done this before-everybody gives estimate of the work and gives time to get back to them. Not at all happy with that behavior

Waited all 9 hours and they ended up canceling. They would charge me for doing that but they won’t compensate me. no explanations all day. Only AI to ''talk'' to. Bad

The technician actually did his job by calling me and telling me that he doesn't work on refrigerators only ranges. I called and talked to a person in the office to change it from a range to a refrigerator. Before that I replied back to your text two times. I was assured the order would be changed. NOT DONE. The technician marked the job done and sent that to the company. (He probably had no other options.) I tried to make another appt. But I have to start again by calling the insurance company. OH, WHAT FUN!!

Great tech! Scheduling nightmare. Canceling our warranty. Warranty is a ripoff!!

I was initially smitten by the ease of Same Day/Next Day scheduling online. I would much prefer to do things quickly and efficiently online. However, the scheduled technician did not show up as promised and the appointment was canceled at 5:20PM. Somehow I managed to get to a live human who told me the tech entered that the customer canceled the appointment. Not true! So stupidly I rescheduled for a second attempt. Again, no show in the delivery window with a last minute cancelation. I could not get thru to an agent and the AI said " We are an AI only company now with no live call agents". Please don't waste your time - go with a local independent company!

Putting aside how expensive the service is, I felt both times I used the service, the technicians were not really interested in solving the problem. I am not going to doubt their experience nor expertise, but they seem to be just more interested in following the text book diagnostics and walk away. I really did not feel I got any value for the money paid.

The entire scheduling system is automated with no option to talk to a person. I set up a repair service 6/18 between 1:00-5:00pm. I took time off work to be home. They cancelled via automated text that afternoon and I had to reschedule for 6/19. I arranged for someone to be there from 1:00-5:00, the updates kept coming in all afternoon to later and later times. The final estimated time was 7:15pm. Then suddenly around 6:30pm I received another automated notice that the technician came and I was not home. This is a lie, I never left home and was anxiously waiting. No one came! Now I have another person waiting at my house from the new window 6/20 8am-12pm, with the first estimated arrival time now 9:30am. Praying they’ll come for the third confirmed day in a row. The service guy who was scheduled called me today 30 min prior to the appointment and basically said there was nothing he could do and it wasn’t worth it to even come. Update: I called a local direct repair service. I spoke to a real person who listened to my concerns. The guy arrived within 4 hours, troubleshooted, gave me some options, and worked for about an hour. He retrieved my ring before getting into the costliest option. Totally professional and respectful. Cost was $100.

This was the worst $154 I spent for a 10 minute check. Not sure why Sears charges this much if all they do is check with a voltmeter to tell me all is good with the main control board, which I already knew. That check may have taken 3 minutes. The rest 7 minutes were to remove and reattach the cover to get to the board and have me scan the code to pay using my credit card.

We scheduled a refrigerator repair for a Saturday. We waited all day, they never showed, never called, could not be reached. Three days later they texted with “it appears something happened with your appointment” and “would you like to reschedule?”. We said yes, agreed to a later state between 8:00 am and 12.00. Again they never showed, didn’t call, and when when we checked the website and spoke to the 800# they couldn’t confirm if or when the technician would arrive. As of 3:30 pm they were still a no show, so we cancelled. We wasted 15.5 hours waiting for a simple maintenance call, and never received service or a call from the technician.

He didn’t do anything, he just said that the damaged parts does not longer exist and that is not true. He charged for doing nothing and apart from that not doing well his job on searching the parts Update 12/10: we called and Sears sent the same technician again who admitted that the parts were actually available, however, he was clearly upset about the recall and he ended up creating the work order with poor customer service