3500 S Meridian Ste 900 Reviews
Showing most recent reviews from verified customers of Sears Home Services
paul S
I called about my washer not draining. The technician informed me I need a new timer and door latch. After completing the work, the washer still does not drain.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 27, 2024
charleen E
We were scheduled for two repair appointments, both times no show. Had to plan to be home for a no show was not enjoyable. No contact to say other than not at home when front door was open. If they had come they would have been able to see thru screen. Very disappointed. Want to try again since paid for MA, however, discouraged to even want to have WAIT for service.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 16, 2024
erani G
Customer service response - Hi erani, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on June 09, 2024
Judy B
I had an appointment to repair my dishwasher today and the technician didn’t show up for the third time. I got an email and text saying he was on the way and then I got another email that said he’s been here and I signed the forms for the repair that is so much BS because he never showed up here and I never signed anything. This has been going on for over a month. I just keep getting the run around. I have 23 emails that a technician was scheduled and then emails saying the service had to be rescheduled for unexplained reasons and still no service. You gave me phone numbers to talk to a human contact and every number you gave me was a recorded message to reschedule. I am very frustrated I can’t talk to someone about this very poor service.
Customer service response - A big thank you, Judy, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 05, 2024
Allen G
Called to get our "Kenmore" washer repaired. First they said no one was available and to call back next day. Then, after updating all my personal information they tell me they don't have any techs in western Washington. Sorry.
Customer service response - Thank you, Allen, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on April 28, 2024
Manal S
They don't come to fix anything they come to charge labor cost only they charge me $153.04 but not offer any plans to fix it. They told me The parts aren’t available but they have to charge for the trip.even I find the part at Amazon.
Customer service response - Thank you for taking the time to bring this to our attention, Manal. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 18, 2024
Terri W
The technician was polite and honest; I would give him 5 stars. However, beware of their policy. It not clear and bit deceptive. You are charged a diagnostic fee that is waived if you hire the company to do the repairs. However, what isn't made clear is that you have to commit to hiring them on the spot. You don't get the opportunity to think about it. Their labor fees are extremely high. For about $300 than their quote, I could buy a brand new dryer. I feel as though I wasted $150 just to have someone come out and tell me what I already knew . . . my dryer is broken. I may have had them do the repair, but I wasn't ready to make that decision on the spot. It's sad that a company does not allow you the opportunity to think about what the best choice might be, repair or buy new.
Customer service response - Thank you for taking the time to bring this to our attention, Terri. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 14, 2024
Jessica S
Diswasher is still not working properly and it was put back incorrectly. When it was put back it was not leveled and then the top support was ripped off the counter and hidden by a piece of cardboard to mask the damage.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on January 30, 2024
Lisa B
The technician was 5 stars for courtesy, promptness. I was so excited to use my exercise bike with no rhumping. However less than 20 minutes into my first ride the problem returned. I just feel.this service was a complete waste of my money and time
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on February 08, 2024
Mahammed A
Not good people no, they will just take your money and hit the road
