3500 S Meridian Ste 900 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Doug M
(9/13) (1) servc. tech Ritesh "stated" refrigerator (1984) / Whirlpool part (temp. thermostat switch) - nolonger produced - no inventory surplus part avail. - cannot repair ! (2) D. called - Whirlpool Corp. Canton Mich. - part avail. in stock ! (9/13) (3) Whirlpool Mfr. - Canton Mich. / Parts Whs. - D. ordered part # 1123394 - (temp. control thermostat) - shipped 9/13 - arrived wrong part - re-ship part 9/17 - arrived correct 9/23. Note: (part # 1123394 - also avail. Reliable Parts Co. / Nationwide Whs / Hdqtrs. - Dallas TX.). (4) telc. A&E / factory repair / Sears - "Lester" / Repair Care Dept. / Sears - arranged credit - no charge part install - A&E / Sears - repair appt. (9/24) 1-5pm. (5) A&E / factory repair / Sears - Tech. David H. - arrived 4pm - installed new part (15-mins) - refrigerator repaired - works fine ! Thank you - very much appreciated - good work - tech. Ritesh (diagnose) & tech. Davis H. (install) & A&E staff - great customer service / completion previous repair sched. (9/12 thru 9/24) ! Thank You - Doug W. M. (9/24/2024)
Customer service response - We apologize for the trouble you've faced, Doug. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 15, 2024
Gracehilda M
Technician David was professional and knowledgeable!
Customer service response - Thank you for your positive feedback, Gracehilda! We're delighted to hear that Technician David provided professional and knowledgeable service.
Sears Home Services on September 15, 2024
William I
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on September 10, 2024
David S
Dave diagnosed problem correctly first time and was very professional would call on him again to fix any other appliance thank-you again Dave.
Customer service response - Thank you for your positive feedback, David! We're glad to hear Dave provided a professional service and accurate diagnosis.
Sears Home Services on September 07, 2024
Megan W
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on September 07, 2024
Sharon F
Jordan is very proficient at his job. He arrived at the scheduled time. He explained clearly what the issue was and gave us options to repair or replace. He gave a specific Whirlpool refrigerator model to purchase that uses freon and has been mostly maintenance free. We purchased that refrigerator and it USES PROPANE NOT freon! Disappointed.
Customer service response - Thank you for your kind words, Sharon! We're thrilled to hear Jordan provided proficient and informative service, and we appreciate your recommendation.
Sears Home Services on September 04, 2024
Layne D
Jordan was very courteous and professional. Got right to work and finished quickly. And, he is a nice guy
Customer service response - Thank you for your kind words about Jordan! We're delighted to hear he provided courteous and professional service.
Sears Home Services on September 03, 2024
Cheryl G
Like before Neel was very pleasant. He came to replacing the stabilizer in my washer. Got the job done & on his way. He's been the technician for the 3 visits in the last couple of wks.
Customer service response - Thank you for your continued trust in our service, Cheryl! We're delighted to hear Neel has consistently provided pleasant and efficient service for your washer repairs.
Sears Home Services on August 28, 2024
Robert G
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on August 27, 2024
Sharon P
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on August 27, 2024
