3500 S Meridian Ste 900 Reviews

The repair person did not take one tool out of his bag and diagnosed my problem by sight. I later found out that his visual assessment of my repair was incorrect. This was a total waste of time and money!

I am so frustrated with this company and will never use them again. You can’t easily talk to a person. Everything is automated. My dishwasher stopped working in June. I set up an appointment and the gentleman came and said I needed a new computer $600+ for the dishwasher. We ordered it and he was to come and install it for a follow up appointment. He did but the dishwasher still did not work. I was told since it was in 30 days, I would have a free follow up appointment. I scheduled him and several days later, he came and said the dishwasher was fine. It still did not work. I set up another appointment and the timeframe was from eight to noon. No one came by noon and when I had to go into the website to check any updates, it said he would be here by 3:05. At 3:30 PM. It says that the appointment was canceled. No one contacted me. I tried to set up another appointment, but it was so challenging that I decided it wasn’t worth it and hired a different repair person. They came at once and replaced items. He said the computer did not need to be replaced. It was a $15 water sensor. Needless to say, I am extremely frustrated with sears and their lack of professionalism and will not be using them again, nor recommending them to anyone.

Ice maker is still not working

My dishwasher was left standing in the middle of the floor. Not happy.

Very rude condescending technician.

Washing worked 5 mini after they left when they told me it was unpreparable

Extremely shitty experience. Samsung scheduled me warranty service for my microwave almost 2 months ago. Sears has rescheduled 3 times! They won't even call me, provide me any details, or even put me on a priority list. It's always the day of the service I get a message saying "Hello, this is Richard, your AI virtual assistant from Sears Home Services. We regret to inform you that, due to unforeseen circumstances, we will not be able to have a technician available today to service your appliance. We sincerely apologize for any inconvenience this may cause. We would like to make this right by rescheduling your appointment at the next available time. Which of the following works best for you?"

Tech lied about part availability. Customer service never bothered to contact manufacturer to get the parts ETA even after I called them twice a week for 4 weeks to get an update and repeatedly asked them to do so. Their customer service is of course outsourced so you wont get anyone willing to deviate from their written script to form a single thought of their own or to problem solve anything. I cancelled the service and the Sears home protction plan over 2 weeks ago and still waiting for my credit for the part and the labor that was billed upfront. I would advise not to use Sears at all for any home repairs or service. **UPDATE; Called customer service again today 1/29/25 now day 30 after my order was cancelled and still no credit? They keep trying to tell me its pending escalation? This is theft and fraud at this point. Dont bother replying with your number telling me to call. This is a joke! I will be filing with the BBB and with my bank for fraud charges.

Our Kenmore oven started beeping like crazy and showed an error message. I contacted Sears Appliance Repair and scheduled the soonest service for several days later. The only communication I received was from a persistent and annoying AI called Richard, but I put up with it. Every day, "he" would remind me of our appointment and constantly asked me to confirm, which I did. Day of appointment, which of course was conveniently scheduled between 8:00am and 12:00pm, I received even more reminders from "Richard." Finally, he shared our service man would be at our house soon and he even showed an update on a map of where Dave was. At 10:20am, I received this text: "Hello, this is Richard, your AI virtual assistant from Sears Home Services. We regret to inform you that, due to unforeseen circumstances, we will not be able to have a technician available today to service your appliance. We sincerely apologize for any inconvenience this may cause. We would like to make this right by rescheduling your appointment at the next available time. Which of the following works best for you?" Here is a really big customer service tip for Sears. When you have barraged your customer with many, many texts and emails, reminding us of our commitment to your scheduled appointment, and then out of the blue state, "...we will not be able to have a technician available today to service your appliance...," do you think it might be a little bit smarter to now have an ACTUAL HUMAN BEING relay that information and help the customer?

disappointed. Repair tech David said compressor no good in a 6 yr old kenmore elite fridge from sears. $1500 to repair it, cheaper to guy a new fridge. However, looking on amazon, the compressor is $224 plus tax. why would he do that to me and mark up repair so much. That's Sears. Done with them