3500 S Meridian Ste 900 Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.5/5 (234 reviews)

Jerry S

November 09, 2023

The tech that came to disassemble and clean our range oven door did not have the knowledge on training to do the job. He had to call another person for help. It sounded as though he was being trained in our kitchen. He knew enough to tell us the cleaning would be $300. When asked how much would a new door cost, it took him about 20 minutes to come to find the answer. After the cleaning and reassemble there was still one of the glass door panels on the kitchen counter. That took another disassemble, insert and reassemble. For the total time spent here, I can understand why the cost to clean a glass oven door was so costly. A qualified tech would have done the job in less than half the time.

Source: Google

Enrie M

January 17, 2024

The tech was cool. But this is basically a legal scam. They’ll charge a $200 minimum fee to confirm that your appliance is broken, try to force you to throw more money after that by paying more than the appliance is worth to fix it and then get you to sign up for their repair service. It wasn’t difficult for us to find the part we needed and fix it ourselves after the tech told us what the part was. But then after 6 or so months we had to buy a new stove anyway. Captialism is a scam in general, this one is particularly awful.

Source: Google

Customer service response - Thank you for taking the time to bring this to our attention, Enrie. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.

Sears Home Services on January 17, 2024

Average Rating: 4.5/5 (234 reviews)