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317 S Main Street Reviews
Read reviews from customers who used our services at 317 S Main Street
Total reviews
32
Average Rating
4.3/5
On time and very nice.
Dee W,
Customer service response - Thank you for your review, Dee! We're glad to hear you were pleased with our timely and friendly service.
Sears Home Services on 1738039543063
Amy G,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1733454777262
Repair man was very well versed on my appliances. East to talk to. Extremely helpful.
Brian B,
Customer service response - Thank you for your positive feedback! We're pleased to hear that our repairman was knowledgeable and helpful with your appliances.
Sears Home Services on 1723772073089
Gabriel, the technician, knew immediately the reason for the unusual noises my freezer was making and explained well the source of the noise. No repair was necessary. He was prompt, friendly and courteous. I recommend him highly. Barbara
Bobbie T,
Customer service response - Thank you, Barbara, for your glowing review of Gabriel's service! We're thrilled he could help you without needing repairs and appreciate your recommendation.
Sears Home Services on 1711686677907
Thanks a lot, the repair guy was excellent đź‘Śđź‘Ť
rudolph S,
Customer service response - Thank you for taking the time to leave a review. We are glad to hear that you were happy with the service provided by our repair technician. We appreciate your feedback!
Sears Home Services on 1705567743566
Very experienced and quick, Gabriel did a great job. Was not impressed with the call center person when I tried to schedule the appt. Did not order my parts to fix the unit.
N S,
When telling me the part tracking number you failed to tell me which carrier. I understand that the carrier can be discerned but I didn't know that at the time. Simply add it.
Steve F,
Customer service response - Thank you for your feedback, Steve! We apologize for the oversight and appreciate your suggestion to include the carrier information with the tracking number.
Sears Home Services on 1749434188901
The technician installed the parts, costing over 500 dollars and the washer still didn't work. He didn't test it out to see if it was fixed. The issue was not resolved at all. I have reached out numerous times and get ignored. I would not recommend this company at all. They are impossible to get in contact with and completely misdiagnosed the washer.
Nicole R,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1747614687156
DO NOT USE THIS SERVICE FOR ANY REASON! They will charge you for parts and the repair and then never show up. They promise a refund that you will never get. The phone numbers for corporate are disconnected or give you an automated service that tries to sell you Medicare services and other completely unrelated stuff. SEARS REPAIR SERVICES OMAK IS A RIPOFF AND A SCAM.
Leslie L,
Customer service response - We're really sorry to hear about your experience, Leslie. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1737519787049
Do not recommend. Two day-of-cancellations (10/10, then 10/17) after waiting for hours and automatic rescheduling to a month out (11/21). Called and requested emergency repair of refrigerator on 10/17 (spoke with someone named Princess), again on 10/20 (spoke with Emmit), again on 10/29 (spoke with Patricia). They keep telling us an emergency repair will be scheduled "soon". Have yet to hear back. Call center has long wait times and ridiculously loud background noise, so can hardly hear the person you are supposed to be talking with, not that they can do anything to assist and instead just profusely apologize, which they apparently are well practiced at doing.
Dayle W,
Customer service response - We apologize for the trouble you've faced, Dayle. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1730263596479
