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18600 Alderwood Mall Pkwy Reviews
Read reviews from customers who used our services at 18600 Alderwood Mall Pkwy
Total reviews
406
Average Rating
4.7/5
The “customer service “ agents are out of India.. they can barely understand English and the background noise of all the other representatives makes phone calls impossible. I TOTALLY understand why Sears is going out of business. I called Judd and black, and a wonderful human named Ryan answered the call in one ring and got my part ordered. Don’t waste your time with Sears.
Doug F,
Customer service response - Thank you for taking the time to bring this to our attention, Doug. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1706498172657
I am really upset today i was waiting for7 hrs from 11:00am to 6:00pm two times update arrival time change and last 2 minutes technician call and cancel my appointment and lost my daily income because waiting for my appointment
The A,
Customer service response - Thank you for taking the time to bring this to our attention, A.. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1705913414836
I have used Sears many times. This time I was sent a tech Blake. 1st visit, he was rude. Then I told I had to order my own part, so I did. Same day I scheduled my appointment to fix my washer. Blake cancelled right before he was to arrive at my house. " He got sick". I was his last appointment. Then it was rescheduled. He did not show up but 10 minutes past my appointment time I received an automated text that the appointment was canceled. He never even called me. Then I rescheduled again and requested a different tech, and they reassured me I would get another tech, but no Blake came. He never apologized for the 2 times he no showed he just went in to fix my washer. He then told me he couldn't not plug it in to check it, but it was fine. Any problem to call and left. When my husband plugged it in it did not work. My husband opened the washer and realized Blake never plugged in the cables in the front of the washer, so it had no power. Blake the technician was the problem, I have never had any other issues with Sears repair in the past! One time is one thing but 4 times, that goes to show that it's the person.
Maria M,
Technician never showed up
Jose N,
The technician came and adjusted the leveling screw and he charged $195 for this. This is ridiculous fee.
Babu G,
