18600 Alderwood Mall Pkwy Reviews

Very friendly and professional. I was kept in the loop on the decisions made to get the machine working again. I would have given a 5-star review but the appointment was scheduled and I stayed home an entire day waiting. I ultimately changed the appointment time to the next day because there was NO COMMUNICATION about the delays. I was able to get an appointment for the next morning and the tech was late to that appt.

The tech that showed up was great. He gets a 5 star. The three star is for the overall experience. I had an appointment for a Thursday. It got rescheduled for Friday. I was told that they would call before they came. I got no call. There is no way to reach out to find out whats going on as the robo system only lets you reschedule or cancel. Called Corporate, was told that they had no one for me to speak with only allowed to send me to robo. I finally rescheduled, waited a week and got my item serviced. Update robo to include more options like a where the heck is the tech.

The technicians are extremely polite & professional, very friendly & kind. I highly recommend them.

I had a very disappointing experience with this appliance repair company. When my five-year-old refrigerator stopped working, they told me I had two options: pay $1,600 upfront for a repair, or opt into a monthly “insurance” program that would supposedly cover other appliances as well. I felt pressured into choosing the expensive repair because I was desperate to get my refrigerator working again. If I had more time or options, I would never have agreed to this. To make matters worse, after replacing the compressor, they left the old part in my garage and told me they couldn’t dispose of it—despite the high cost I paid. I now have to figure out how to get rid of it myself. To be fair, the technician who came out was very nice and professional, and I had no issues with him personally. My frustration is with the pricing structure and lack of full service follow-through. Overall, I felt taken advantage of, especially considering my age and urgency. I would not recommend this company based on my experience.

For starters, I want to say that my repair technician, Merhdad, was great. It’s just everything else that was really terrible. I called Sears service on June 18th. I have a service plan. My refrigerator was dead and needed repair for the SECOND time in a month. They scheduled me for service next day - on the 19th. Around 1 o’clock on the 19th I got a text stating that my technician was not going to be able to come that day and they rescheduled me for the following Monday. (6/23) And now it’s Monday. I have not had a refrigerator for five days. At 9 o’clock in the morning I get an automated text stating that my service technician was canceled. They won’t be able to come. I need to be rescheduled. Again. I am rescheduled for Wednesday, June 25th. Holy cow, someone actually shows up. Unfortunately, he does not have the parts necessary to repair my refrigerator this time. He has to order them. I’m rescheduled for June 30. And on June 28, I get an email stating that the parts weren’t available and now my service is scheduled for July 3. That is 16 (SIXTEEN!!) days without a refrigerator! The exorbitant cost of this warranty is not worth it. I spent more money this month on food that rotted and going out to eat ( family of 5) than the cost of the warranty plus the cost of the repair out-of-pocket. My comment is: if you do not have enough technicians to service an area, don’t promise appointments. You are messing with people’s lives. Every time one of those appointments was canceled, I had taken a day off work because the service window is from 8 AM to 5 PM. Also, you need to get rid of the AI on the phone calls as well as on text. It’s annoying, and it doesn’t help anybody!

Bob was great and knowledgeable and explained everything, my experience with sear in past 3 months which my washer was broken was very unpleasant and unacceptable. Sears has been failing in every level about the service on my washer, I should’ve waited for 3 months with broken washer, I will not purchase Ang more home warranty from sears.

I was not happy to find out just for replace green liight and parts for small deep freezer would cost over $500 to fix. so end up paying just come out and 139 plus tax. I will not use Sears again.

The technicians were wonderful. The rest was of the process was awful. Tech 1 came,on time, diagnosed the problem and ordered the part. He made an appointment to come back to install the part. Part was sent to me. The tech never came back. I called and was unable to speak to a human. I was put into a loop, 3 choices, none of which applied. I was instructed to go online using the the attachment on my email. That took me to a error page. Then I went directly to the website. Ended up texting with AI. That went well. AI referred me back to website. I ended up rescheduling another appointment. Tech 2 was a very nice person and finished the job, however I was charged for another service call. A customer should be able to actually talk to a human, preferably someone that speaks understanable English.

Work done was satisfactory . A window of 8 to 5pm was given with estimated time of arrival around 2pm in the schedule. However, no one called or texted and we were left waiting. Around 4:30 pm , chatted with scheduling and got them to change date and time as I had an appointment. I left the house and around 4:55pm received a text saying technician is on way. Fortunately my son reached home at same time and the work was completed. The window of arrival is very large(entire day). However the technician did not connect at the approximate time of 2pm nor informed of any delays. Please understand people don’t have the entire day especially Saturday, waiting for a call or text. Time of approx arrival should be respected (or updated) which was not done.

David was great but we were expecting a report on what was wrong with the fridge and some sort of estimate on repair cost. He did advise it might be cheaper to buy a new one but we'd like some number we can use for comparison purposes. Thank you for your attention to this matter!