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18600 Alderwood Mall Pkwy Reviews
Read reviews from customers who used our services at 18600 Alderwood Mall Pkwy
Total reviews
405
Average Rating
4.7/5
Knowledgeable, friendly and efficient
Felipe G,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1752018363124
Mehrdad completed a check and service of my 7 year old LG top load washer. There was an issue with the bleach tray not draining and he shut the valve off since I don't use it. He also ran some test cycles to check for any other issues (there were none) and let me know to change to a bacteria killing laundry soap, as that will help keep the inside/tub clean, as well as removing bacteria that remains and ends up giving the washer and clean clothes a musty smell. He also recommended to use the tub clean cycle on a regular basis. Mehrdad was not only extremely knowledgeable, he was professional, courteous, friendly, and engaging. If I need a repair again I hope to see Mehrdad. Thank you!!
Sandi L,
Customer service response - Thank you for your positive feedback, Sandi! We're glad to hear that Mehrdad was knowledgeable, professional, and provided helpful advice for maintaining your washer.
Sears Home Services on 1752017734050
Control board was determined to be failed relative to defrost function on our 20 year old Kenmore/Whirlpool refrigerator and is no longer available. Frank took the extra effort to defrost the unit, giving us several days to find a replacement refrigerator.
Bruce P,
Customer service response - Thank you for your positive feedback, Bruce! We're glad to hear that Frank went the extra mile to defrost your unit, giving you time to find a replacement.
Sears Home Services on 1751866829815
Knowledgeable, willing to explain, listened well, polite, professional, and willing retrievex3 lost socks. :-)
Shirley B,
Customer service response - Thank you for your positive feedback, Shirley! We're glad to hear that our technician was knowledgeable, polite, and even helped retrieve your lost socks.
Sears Home Services on 1751250598597
Knowledgeable and fast.
Kevin F,
Customer service response - Thank you for your positive feedback, Kevin! We're glad to hear that our service was knowledgeable and fast.
Sears Home Services on 1750636825925
Very respectful and trustworthy. He is very knowledgeable.
Debi H,
Customer service response - Thank you for your positive feedback, Debi! We're glad to hear that our technician was respectful, trustworthy, and knowledgeable during your service.
Sears Home Services on 1750640905524
Cesar L,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1750375714334
Frank is a great tech-- smart, helpful, good customer service all round
Kurt M,
Customer service response - Thank you for your positive feedback, Kurt! We're glad to hear that Frank provided smart, helpful, and good customer service.
Sears Home Services on 1750375181517
Very knowledgeable and informative. Worked quickly and efficiently. Very personable.
Linda H,
Customer service response - Thank you for your positive feedback, Linda! We're glad to hear that our technician was knowledgeable, informative, and personable while working quickly and efficiently.
Sears Home Services on 1750041189215
He saved me money and quickly and efficiently solved my issue. He was very professional and I enjoyed his positive attitude and demeanor. Thank you!!!!
Wes B,
Customer service response - Thank you for your positive feedback, Wes! We're glad to hear that our technician saved you money, solved your issue efficiently, and provided a professional and positive experience.
Sears Home Services on 1750042371632
