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18600 Alderwood Mall Pkwy Reviews
Read reviews from customers who used our services at 18600 Alderwood Mall Pkwy
Total reviews
405
Average Rating
4.7/5
Tech gave great insight to the issue. Gave me a lot to think about.
Curtis A,
Customer service response - Thank you for your positive feedback, Curtis! We're glad to hear that our technician provided valuable insight into your issue.
Sears Home Services on 1753141338011
The beginning of the adventure was concerning: five confirmed appointments and four cancellations. The tech showed up today—on time—and left twenty minutes later. Job done, area wiped off and even vacuumed the coils for me (“since I’m already down here”). A much appreciated result.
Jerrye R,
Customer service response - Thank you for your positive feedback, Jerrye! We're glad to hear that the technician provided a thorough and appreciated service despite the initial scheduling issues.
Sears Home Services on 1753056863401
He was very efficient and fixed the problem right away. And recommended a warranty program that saved money.
Mike S,
Customer service response - Thank you for your positive feedback, Mike! We're glad to hear that our technician was efficient, fixed the problem quickly, and recommended a money-saving warranty program.
Sears Home Services on 1752808033399
Tina J,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1752717402670
Extremely professional.
Robert G,
Customer service response - Thank you for your positive feedback, Robert! We're glad to hear that our service was extremely professional.
Sears Home Services on 1752714647991
Don was very knowledgeable, efficient and completed repair in timely manner. Very good personality.
Christopher R,
Customer service response - Thank you for your positive feedback, Christopher! We're glad to hear that Don was knowledgeable, efficient, and had a good personality while completing your repair.
Sears Home Services on 1752455388789
Excellent service rep.
lee K,
Customer service response - Thank you for your positive feedback, Lee! We're glad to hear that our service representative provided excellent service.
Sears Home Services on 1752193164212
To begin with, I really appreciated that Frank called me with an ETA. I’ve had three other Sears warranty visits for my fridge in the last 30 days and the technician never ever contacted me to let me know approx. when they would arrive. It was really helpful to know this - And I definitely appreciated having a timeline so I could go about my business during the day. Frank came in and was thorough, took his time and got the job done. He found that there was a crack in the new tubing for the refrigerant - this caused a leak, which is why my refrigerator had failed - Again. Hopefully this is the last time my refrigerator will need to be repaired! Thanks, Frank!
Dena C,
Customer service response - Thank you for your positive feedback, Dena! We're glad to hear that Frank provided a helpful ETA and thorough service, and we hope your refrigerator issues are now resolved.
Sears Home Services on 1752193163453
Very friendly name was John want him to come every time very knowledgeable
Kevin H,
Customer service response - Thank you for your positive feedback, Kevin! We're glad to hear that John was friendly and knowledgeable, and we'll do our best to have him assist you in the future.
Sears Home Services on 1752109238171
Don was very knowledgeable about his craft. He knew the problem right away and got my dryer fixed in no time. Awesome service. Can’t ask for anything better! Five-stars PLUS…..
Clifford J,
Customer service response - Thank you for your positive feedback, Clifford! We're glad to hear that Don provided awesome service and quickly fixed your dryer.
Sears Home Services on 1752017734560
