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18600 Alderwood Mall Pkwy Reviews
Read reviews from customers who used our services at 18600 Alderwood Mall Pkwy
Total reviews
402
Average Rating
4.6/5
Very polite and answered any questions I had.
Sandra H,
Customer service response - Thank you for your kind words, Sandra! We're glad to hear our team was polite and able to answer all your questions.
Sears Home Services on 1728193077469
rose M,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1728192617469
John was excellent! Professional, friendly, and knowledgeable. Fixed my fridge during the one visit. Highly recommend!
Sharyl H,
Customer service response - Thank you for your positive feedback, Sharyl! We're thrilled to hear that Don provided professional and informative service.
Sears Home Services on 1727922725131
Excellent and well informed service call!! Technician was amazing and so informative!
Liam D,
Customer service response - Thank you for your wonderful feedback, Liam! We're delighted to hear that our technician provided excellent and informative service.
Sears Home Services on 1727836363806
Don was very knowledgeable, approachable, personable and authentic. He is easy to talk with and answered all my questions and I'll be following his advice. He was an easy salesman (I now have a Sears warranty) and an exceptional rerepresentative of Sears.
Pam D,
Customer service response - Thank you for your wonderful feedback, Pam! We're delighted to hear that Don provided knowledgeable and personable service, and we're glad you found his advice helpful.
Sears Home Services on 1727836971182
He was very nice and funny even though the company messed up the info on my brand new appliance that’s not working. He was unable to fix it due to company error.
Michele O,
Customer service response - Thank you for your understanding and patience, Michele. We're glad to hear our technician's demeanor was positive, and we apologize for the inconvenience caused by the company error.
Sears Home Services on 1727321470623
Outstanding service & support. I highly recommend them. Service by quality staff.
Kevin K,
Customer service response - Thank you for your high recommendation and kind words about our staff! We're delighted to hear you had an outstanding experience with our service and support.
Sears Home Services on 1726625763689
James was very professional, considerate of our home and he knows his stuff!!!
RJ A,
Customer service response - Thank you for recognizing James's professionalism and expertise. We're delighted to hear you had a positive experience with our service!
Sears Home Services on 1726453222529
Tech did a great job
Ken B,
Customer service response - Thank you for your positive feedback! We're glad to hear that our technician did a great job.
Sears Home Services on 1726453420397
I was able to book a service appointment for the next morning, which was a relief. The technician was very familiar with our washing machine, and quickly diagnosed and fixed the problem. I was surprised that the cost was not higher. The tech also shared with us some advice about how to use our washer more efficiently, and double checked all the hoses and other parts to ensure they were in good shape. Overall we were very impressed and pleased by this service call.
David J,
Customer service response - Thank you for sharing your detailed experience! We're delighted to hear that our technician provided efficient service and valuable advice, and that you found the cost reasonable.
Sears Home Services on 1726024624680
