18600 Alderwood Mall Pkwy Reviews

I am a 76 year old female on a very limited income The technician showed up around 8:30 am. He looked at the oven. began trying to pry t he lock to unlock it. Said this tool I have won't work... I made 3 total trips to my shop for tools that might work.I told him he could pull the entire oven out. He found the 2 screws holding it to the enclosure. Then kept saying "this screw driver is not long enough.....finally asked if I had a longer one. On my third trip I returned and he informed me..even if he gets the oven out he has to order the part, wait for it, come back out and install. Then the conversation went to the extended warranty option, I said no a number of times, he looked up new oven prices, I said I need to think about it. He said doesn't look like you want to decide now and I need to get to my next appointment. This was approximately 9:30 am. He was here all of about an hour. Once he left I proceeded to try to fix it myself. I fixed it. No new part needed. A screw had came loose and gotten jammed in the lock inside. I was trully disappointed in this whole ordeal. $143.00 for someone to spend 1 hour hear all the while saying why he can't fix it and trying to get me to spend more money. Then forced to fix it myself. Very dissappointed customer!

I’ve used Sears Home Services to repair my washer and dryer a few times. When a person shows up, service is great. However there have been a couple times where I make an appointment and the technician never shows up or calls / texts. The frustrating part is when that happens there are only chat bots to interact with and options are limited with no contact with an actual person.

Horrible experience 😪 my washer needed repair and I schedule an appointment with sears repair, they schedule me a week from the day I called. I was given a window from 8 am to 5 pm for the repair person to show up. I had to take time off from work otherwise no one was going to be home for them. They texted me a day before to remind me of my schedule repair but on the day that there were supposed to show up THE NEVER DID. they didn't even texted me called me to tell me anything I kept logging in on their website to see if they canceled it but everything looked like they were going to show up. Fortunately I found a local repair business *Appliance Repair Guys* I was scheduled an appointment next day he showed up on time and fix my washer for a fair price. If you are in Arlington WA. You know who to call. Sears Repair you not only made me loose money but most importantly time, shame on you.

Never showed up or he never called either!!!!!!

The guy showed up and said that the model number didn't match so they didn't fix the range but they charged for the service and he told me to contact bestbuy to resubmit the claim wich I did and they said the guy is lying because everything matches on their side so yes I'm very disappointed and angry about this

This has been the #1 worst service experience I've ever had in my life. I will be contacting Costco again to complain about how frustrating this service experience has been. See Sears home services response below: Upon calling the number they provided, I was subjected to the EXACT same IVR that was giving me trouble as before. There is NO option in which I can connect with a human. The installer got rescheduled because they didn't have a confirmation I had the part, which had been in my home for 2 weeks - so I had to call to try to get them to realize their part they sent was here. Then the next day when the installer was supposed to come over here, there was no communication except first thing in the morning I was sent a text they were on the way...then a few hours later I got a bill saying service completed. This was warranty work under Costco, and they never showed. Seems they couldn't find the address. So, like usual, instead of calling the phone number I have confirmed and confirmed and confirmed with their systems and people, they just drove away, even though they were just a few feet from my house. I do not get mad, but I can't believe how completely unhelpful, incompetent, and maddening, frustrating, this has been. Thanks for the number, that literally did nothing to help me. Thanks for letting me sort through the option of your IVR to provided with zero connectivity to what I want to do. Thanks. Thanks thanks thanks. I literally can't give this experience any fewer stars. If I could, I would.

I don't know yet

I cannot even begin to explain how horrible the customer service is that we have received over the last 2 months. We started this process in March and since then have had 12 missed appointments. Every time we called customer service they promised and guaranteed that we would get calls from dispatch, calls from the tech, calls from a supervisor and never did we get a text or a call or even an email. I would NEVER recommend Sears repair to anyone, not even my worst enemy. Over 2 months to repair a dishwasher is absolutely ridiculous. Worst customer service ever!!