18600 Alderwood Mall Pkwy Reviews

Mehran was very knowledgeable and very polite. Talked a bit too much, but was quick to stop when I said I didn't have the time to chat. What I DID NOT LIKE ONE BIT, is that I received over 10 texts (one each day) telling me I had an appt. today. And, 7 emails THIS MORNING telling me I had an appointment. OVER THE TOP and only made me mad and quite frankly not want to use Sears Home Services any longer. The technicians are great, your repeated reminders are horrendous!

We hired Sears Home Services to help repair my elderly mother's Kenmore Elite dryer. It was a frustrating experience start to finish. First, it took nearly a week to get a tech person out to evaluate the situation. Once scheduled, I received a number of emails and text messages reminding me of the appointment. The individual tech who showed up was short tempered and rushed. He diagnosed an issue with the belt and said they would need to order the part. The bill for that visit was $348, including a $23.17 part. We were having an issue with the drawer under the matching washer opening and asked if he could take a quick look - but he told us it would require another appointment and an additional labor fee. For the dryer, we were told it would take a full week before we would get the part and the tech could return to put it in. Why don't techs carry these parts in their vans when they are common repair issues? The day came when they were to install the new part and we saw a truck show up to the house and then promptly leave. No call or email. No reminder texts or emails. I called the support line and was told there were still 4 hours in the service window and the tech would likely return. Instead, within an hour I received an email stating the visit was being rescheduled to the next day. No explanation as to why. Today we were given a 2-hour service window (3p-5p). The tech was 20 minutes late - 5:20. Thankfully he was a different tech from the initial visit, and was very friendly and efficient. We went without a dryer for nearly 3 weeks. This experience has me hesitant to purchase a Kenmore product in the future.

Technician was great. Price of part was outrages. Repair is 90% price of new stove. New stove won't be Sears.

Elliott did his best to take care of our microwave.

The appliance tech was very knowledgeable and professional. He provided excellent analysis of the washer and dryer. Extremely satisfied by the technical support provided. Sears scheduling system perhaps needs to be looked into. Washer and dryer should be scheduled on the same day/time rather than 2 separate days.

Don was professional, friendly and very polite. He recommended the home warranty that would save me tons of money, and I was ready to sign up, but it turns out it's not available in my area. I was extremely disappointed that Sears couldn't offer that when they expect their technicians to make people aware of it. So Don was great. Sears, not as great...

This is a mixed review. I was booked for the 5th of January, was asked 4 separate times what my model was, I sent it. I got numerous reminders about me being there for my appointment, from 8 am to 3 pm and if I didn't reply to each "reminder", then my appointment would be canceled. THEN you guys were aNo Show. I waited all day, tried to call, called AHS and complained, but they (you guys) had already moved my appointment to the 14th of January. Don the tech that came out (which Sears said he was supposed to of been here on the 5th) checked my dishwasher out, after everything he put it through, he came to the conclusion that the "mother board" was out. He was straight up with me and did what he could, which wasn't much. So he was good at it and good at communicating with me. So, 3 stars to Sears and 5 stars to Don the tech.

Robert was professional and experienced. Took great care to explain what he was doing to repair the microwave. My biggest concern is that everything is AI generated. When scheduling a service no matter which phone number you call all you get is the stupid AI assistant. This service was originally scheduled for 9/29. Waited around all day for someone to come. At end of day got a message that service had to be rescheduled to 10/14. No apologies, no explanation of what happened. If you don’t offer a number with an actual human to talk to you are going to have a lot of pissed off people giving bad reviews.