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18600 Alderwood Mall Pkwy Reviews
Read reviews from customers who used our services at 18600 Alderwood Mall Pkwy
Total reviews
402
Average Rating
4.6/5
Tina J,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1752717402670
Extremely professional.
Robert G,
Customer service response - Thank you for your positive feedback, Robert! We're glad to hear that our service was extremely professional.
Sears Home Services on 1752714647991
Don was very knowledgeable, efficient and completed repair in timely manner. Very good personality.
Christopher R,
Customer service response - Thank you for your positive feedback, Christopher! We're glad to hear that Don was knowledgeable, efficient, and had a good personality while completing your repair.
Sears Home Services on 1752455388789
Excellent service rep.
lee K,
Customer service response - Thank you for your positive feedback, Lee! We're glad to hear that our service representative provided excellent service.
Sears Home Services on 1752193164212
To begin with, I really appreciated that Frank called me with an ETA. I’ve had three other Sears warranty visits for my fridge in the last 30 days and the technician never ever contacted me to let me know approx. when they would arrive. It was really helpful to know this - And I definitely appreciated having a timeline so I could go about my business during the day. Frank came in and was thorough, took his time and got the job done. He found that there was a crack in the new tubing for the refrigerant - this caused a leak, which is why my refrigerator had failed - Again. Hopefully this is the last time my refrigerator will need to be repaired! Thanks, Frank!
Dena C,
Customer service response - Thank you for your positive feedback, Dena! We're glad to hear that Frank provided a helpful ETA and thorough service, and we hope your refrigerator issues are now resolved.
Sears Home Services on 1752193163453
Very friendly name was John want him to come every time very knowledgeable
Kevin H,
Customer service response - Thank you for your positive feedback, Kevin! We're glad to hear that John was friendly and knowledgeable, and we'll do our best to have him assist you in the future.
Sears Home Services on 1752109238171
Don was very knowledgeable about his craft. He knew the problem right away and got my dryer fixed in no time. Awesome service. Can’t ask for anything better! Five-stars PLUS…..
Clifford J,
Customer service response - Thank you for your positive feedback, Clifford! We're glad to hear that Don provided awesome service and quickly fixed your dryer.
Sears Home Services on 1752017734560
Knowledgeable, friendly and efficient
Felipe G,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1752018363124
Mehrdad completed a check and service of my 7 year old LG top load washer. There was an issue with the bleach tray not draining and he shut the valve off since I don't use it. He also ran some test cycles to check for any other issues (there were none) and let me know to change to a bacteria killing laundry soap, as that will help keep the inside/tub clean, as well as removing bacteria that remains and ends up giving the washer and clean clothes a musty smell. He also recommended to use the tub clean cycle on a regular basis. Mehrdad was not only extremely knowledgeable, he was professional, courteous, friendly, and engaging. If I need a repair again I hope to see Mehrdad. Thank you!!
Sandi L,
Customer service response - Thank you for your positive feedback, Sandi! We're glad to hear that Mehrdad was knowledgeable, professional, and provided helpful advice for maintaining your washer.
Sears Home Services on 1752017734050
Control board was determined to be failed relative to defrost function on our 20 year old Kenmore/Whirlpool refrigerator and is no longer available. Frank took the extra effort to defrost the unit, giving us several days to find a replacement refrigerator.
Bruce P,
Customer service response - Thank you for your positive feedback, Bruce! We're glad to hear that Frank went the extra mile to defrost your unit, giving you time to find a replacement.
Sears Home Services on 1751866829815
