651 Sleater Kinney Rd Ste 1300 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Ted B
Tyler was the technician for the Sears Repair Dept. He was great, worked quickly, accurate, got me running in 10 minutes. If you ever need their help, ask for Tyler to get the BEST service ever!
Customer service response - We're thrilled to hear about your positive experience with Tyler and appreciate your suggestion to request him for top-notch service. Thank you for choosing us and for leaving such a wonderful review!
Sears Home Services on August 06, 2024
Billy F
Customer service response - We appreciate the 5-star rating, Billy! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on August 01, 2024
Bill F
Our technician arrived here almost to the minute of the estimated time. He was very curious and polite, and he was really good with our skittish dogs. He got in, did the work, and left us with a repaired fridge. I can't think of anything is improve in the experience.
Jude G
He was curious and polite.
Customer service response - Thank you for noting our technician's courteous and polite demeanor. We're glad you were pleased with the service.
Sears Home Services on July 17, 2024
Tracy S
Isaac was wonderful at diagnosis and repair. Will definitely use Sears again!
Customer service response - Thank you for your positive words about Isaac and choosing us for your repair needs. We look forward to serving you again!
Sears Home Services on July 17, 2024
Chad J
Customer service response - A big thank you, Chad, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 05, 2024
Stacy W
Very knowledgeable technician. Very polite.
Customer service response - Thank you for the kind words about our technician's expertise and politeness. We strive to provide the best service possible.
Sears Home Services on June 30, 2024
Rob S
Greg, Sears repair man, was the only one who sincerely was concerned and tried to help us in a 3 month ordeal trying to get our range repaired. He gets 5 stars. You're phone systems and communication get 0 stars and are more than lacking in customer service one of the worst I've ever dealt with. We got the run around for 3 months. Very unprofessional. You need at least one phone number where people can talk to a real person without waiting for an hour and didn't know anything.
Customer service response - We're truly sorry to hear about your frustrating experience and appreciate you bringing this to our attention. Thank you for acknowledging Greg's hard work, and we pledge to improve our communication and customer service.
Sears Home Services on June 24, 2024
Dorinda D
Huge misunderstanding with my appointment today, so I was not here when he arrived but he could not have been nicer about it and very helpful
Customer service response - We're sorry for the misunderstanding with your appointment, but are glad to hear our team handled it well. Thank you for your understanding and taking the time to leave this review.
Sears Home Services on June 21, 2024
Ron W
Very cordial and friendly.
Customer service response - Thank you for acknowledging our cordial and friendly service. We appreciate your feedback!
Sears Home Services on June 20, 2024
