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1321 N Columbia Center Blvd Ste 455 Reviews
Read reviews from customers who used our services at 1321 N Columbia Center Blvd Ste 455
Total reviews
485
Average Rating
4.8/5
Problem not fixed
My freezer was not fixed. My freezer continues to not work.
Manuel C,
Pasco, WACustomer service response - We apologize for the difficulties yo/ur recent service has caused. We would like the opportun4ity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1766049007135
No Show
Techinician never showed up. No communication and now we have to wait longer.
Marcus K,
Kennewick, WACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services.
Sears Home Services on 1764976228757
Washer repair
I requested repair for my front load washer on 10-21. The repairman Harley arrived on 10-23 and ordered a part. The repair part arrived on 10-24 Between 10-25 and 11-18 I had five scheduled repair appointments. All were no shows. On 11-18 Harley showed up and discovered the repair part was improper. New part ordered wrong again. 11-25 rescheduled appointment and there was a no shows by the repairman. I tried calling Harley's cell phone four times. It went to voicemail mail and I never received a return call. I still have a defective washing machine. Not a good experience
Dennis D,
Moses Lake, WACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1764197540841
3 same day cancellations
Appointment windows are scheduled for the entire day from 8am to 5pm. Technicians cancel on the same day after customers have waited all day. There is also a lack of accountability, as neither customer service nor technicians take responsibility for cancellations.
Vanessa O,
Hermiston, ORCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1762469737211
Prolonged refrigerator repair
We have been dealing with you for over a year now with the repair of our ice maker, your AI is impersonal, and doesn't interact with the technician, so he has no idea he has appointments. You have cancelled our appointment monthly to weekly for months on end till one day a technician comes out and has no idea, and has been unable to fix it because no parts have arrived. Your customer service sucks, I would not recommend your service warranty. A different technician comes out every time and they have all been very helpful, courteous, and apologetic for how long it has taken the repairs to get done. Which, as we speak now the repair is still not done!
Wayne C,
Moses Lake, WACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1757972036143
Took a month to get fixed
After waiting to get our dishwasher looked at, we had to wait another 3 weeks because our appointment kept getting changed. No showed one day then rescheduled us for another week and a half later. No contact number to reach out to and never was able to get ahold of them on the phone. Will never use the company again. However, the gentleman who came was very kind.
Kennedy S,
Pasco, WACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1757626874170
No personal service!
Very frustrated that there was no available communication via phone — Only AI ( which was unable to answer my questions ) . I was without an oven for two months!!! Emailing us constantly but no resolve until I contacted Panther RV where we purchased oven. The above rating does not apply to the tech Harley
William A,
Othello, WACustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753133899821
Scheduling
Michael is always the best, however, getting someone to my home for a repair is the worst experience I have. More than once Sears has set up an appointment day with multiple emails advising me of the repair day including on the scheduled day and no one has come. If I wasn't able to contact Michael personally the same thing would have happened again. Your schedulers are the worst. As a result I may just cancel my warrant plan for 2025. It is not acceptable to wait all day and have no one come when you emails keep telling my that someone is on the way...
Paula W,
Richland, WACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1740869900004
Freezer repair
I was told it is not repairable because the part isn't available. It's not even 2 1/2 years old. I ask for the diagnostic fee to be waived because it is not my fault it can't be repaired. I will never use them again
Lori M,
Kennewick, WACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1738971857465
Sear Service
The technician did nor provide estimate or neither get approval to perform work
Victor A,
West Richland, WACustomer service response - Dear Victor thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1725999614783