1321 N Columbia Center Blvd Ste 455 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Tech was great. Service abysmal.
Assigned 4/16, tech came and ordered part 4/18, part arrived within a couple days, scheduled installation 5/1 (didn't tell us until 5/1 that they weren't coming - I cancelled a doctor's appointment to be home, rescheduled to 5/3 (promised AHS they would be there on 5/3 (notified us on 5/3 they weren't coming), reschedule choice for 5/7 (when I picked 5/7 notified that time was no longer available), rescheduled to 5/8. Finally, tech installed part today 5/8. Without a dryer from 4/16 until 5/8 when we do laundry on a daily basis due to caring for 97 y/o. Sears didn't keep their promise to be there to install on 5/1/ or 5/3. Would prefer AHS choose another company to fix any future problems I have with appliances. Sears used to be reliable, but no longer.
Bettina B, Moses Lake, WA
efficient
Victor did a good job. The washer seems to be working well now. We shall see because we have had misc. things happen with this washer. I would rather not receive so many reminders on my phone.
Gerardo d, Pasco, WA
The tech was great
Our technician was great he did everything and even cleaned our dryer out for us, but we had to wait over 2 months for a part to come in for our dryer which has nothing to do with the technician but sears in general they need to figure out some things with there sorceing for parts or something because waiting two months for a part is ridiculous
Lars H, Pendleton, OR
Fridge water dispenser display
I have been having issues with fridge water dispenser since July 18, 2024. The technician was trying to fix the problem; parts were ordered and delivered prior to my appointment. The service provided today was quick and met my needs. I'm satisfied with the service provided. _________________________________________ I did have issues with Sears Home Services. Their department has such a bad customer service. There was no communication when the parts will be delivered, nor why my appointment got cancelled several times. Their phone menu option is not user- friendly. You aren't able to connect to the live agent. Sears Home Services needs to go through process improvements. Customer shouldn't have waited three months to get their water dispenser replaced. Sears Top managers need to take into consideration that if there is no customer based service, there is no job for them either.
Elina M, Pasco, WA
Quick, courteous and thorough.
Thank you John for your help today assessing my father's refrigerator. Very much appreciated.
Ken C, Milton Frwtr, OR
Sears Experience
It appears the machine is operating ok, but still makes noise during spin cycle, maybe that's normal. After reading your Review Guidelines I am convinced if this not a glowing review it won't be posted so I won't waste much time. Worst experience scheduling ever. I don't plan to deal with Sears again unless absolutely necessary. It was impossible to correct an erroneous phone number and I had to write the correct one in the notes. I am frustrated to no end, if anyone cares to know.
Samuel B, Hermiston, OR
Fast and efficient Service
Although I had to wait a couple weeks for a service technician (which would have been bad if this appliance was my primary refrigerator), once the technical arrived he quickly identified and corrected the problem.
Neil S, Richland, WA
Washer dryer repair
Your service technician was very professional, notified us before arriving, and was very flexible and accommodating. Clean and cleaned up after.
Gerald D, Pasco, WA
Applience repair
Repairman was nice but i was not informed of cost.
Robert C, Kennewick, WA
repair refrigerator
Very pleased with service. Got there as scheduled. Identified problem and had the part that was needed and quickly fixed the problem
David L, Kennewick, WA
