121 NE Hampe Way Reviews

he came in and within being there 2 minutes he assessed that the dryer wasn't working bcuz of a plugged up vent. He didn't do anything to see if anything else was going on with the dryer at all. He only checked if it was putting out air. He did nothing to try to figure out why it wasn't doing that. He was literally there for 5 minutes tops. I had to hire someone else and we found out that the vent was completely clear and the person I hired took the back off the dryer and found out that there was a nail in the back of the dryer causing the fan to not move properly. If this gentleman would have taken a little more time to figure that out I may not have needed to pay someone else to figure it out instead of using the protection plan that I spent a lot of money on to use for this service. I gave a 2 because my son was the one with the encounter and he said that James was super nice.

Not happy! Technician that came out to look at our Hisense fridge was not able to properly diagnose the issue because he said he doesn't have access to any schematics or parts list for this particular brand. Even though that was a brand they claim they work on, he couldn't find any info in there system. He didn't even try to Google them or anything. Still charged me a diagnostic fee even though he didn't really do anything. He told me he wasn't able to work on it and told me if I can find the parts, to call back and they can install them for a fee. Excuse me?! Ok, what parts? He said I'd start with the control board first, but no guarantee. How hard is it to Google? He basically had all the info he needed at his fingertips. Come to find out later, the wiring diagram he couldn't locate was printed right inside the fridge door, next to all the other pertinent information, such as model and serial numbers. I quick Google search would have given him troubleshooting solutions that a trained technician would be able to pinpoint easily and diagnose the issue. It showed possible causes and how to check them. I know this because it took my all but 5 minutes to find the info myself. I understand if his supplier didn't carry the parts, but I feel he should have done his due diligence and at take the 5 minutes to do a Google search of that make and model. As a trained technician, he should know what a part looks like and/or how to test it to see if it's working properly so then he could make an informed decision on what needs to be repaired instead of just guessing what it might be and hope for the best. I have no problem ordering the part because his supplier doesn't have the ability to get it or what not, but I'm not but going to keep ordering parts and have hopes that was the issue. That's why I paid for a diagnostic fee, to diagnose the problem. Plus, he said no guarantee if that was the issue because again, he wasn't able to properly diagnose it, he was just guessing. Whats even more frustrating is when I made the appointment, I even put in the make and model of the appliance like the app asked me to do so the technician would have the info beforehand. If this was a model they can't work on, technician should have known this before arriving and wasting my time. Not I'm out $130 and still at square one the fridge.

I waited to post this, but I have an oven that won't keep temperature. It gives error codes like F6E4 and sometimes just shuts off. So I called for repair. He did arrive on time. When he did he came in telling me that I don't know what I'm talking about and the thermostat is probably fine. He looked up information about my oven on his phone ( I could do that) turns my oven on and pulls out his thermometer, which doesn't work because the batteries are dead and he had to borrow some from me. Doesn't listen to anything I had to say. Just keeps telling me that I don't know anything about ovens. Tells me it's a collaboration issue and looks up how to fix it on his phone. I pay he leaves, problem persists. Set oven to 350° comes in at 275° shut the door wait ten minutes it's 300° ten minutes more it's 400° then back down to 300° Error code F6E4 , in the end I payed over $200 to be condescended to by an idiot.

I received no diagnostics and no service. Having purchased my machine secondhand, I was unaware that the model and serial numbers had been removed. I understood that this made obtaining parts impossible, so initially I was unhappy but not with Sears or the technician. When it became clear that I would have to PAY for 5 minutes of non-service and the technician reacted rudely and angrily, THEN my anger became about Sears and the service person. I will never purchase an appliance from Sears and will never again contact for service.

Absolutely horrendous service. Have been waiting over 4 months to get our refrigerator fixed. told to have someone in the home from 8am-5pm and get a call at the end of the day just to re-schedule. Have been re-scheduled 3 times each months away. When you call you complain you get automated systems and can’t even talk to someone in store. Do you not call them if you value your time.

Did not show. Did not call or text. Checked missed calls texts spam nothing. I received and signed for a package from FedEx at 2:12 during the estimated window. NO SHOW. NO COMMUNICATION.

I have been trying to my washing machine repaired for months. I finally got a service call to the house and they had to diagnose it a second time since it was covered under a new warranty. That's fine- but then he had to order part. He scheduled to come back July 31st. He no showed and then I was told the part has not come in. I've been trying to reschedule the appointment for days now. Instead of being able to reschedule, I'm being told there are no appointment slots and I got sent an automated text saying my appointment would be canceled if I didn't respond. I've been calling and trying to respond for days and the only people I can talk to or receive texts from are AI.

~PLEASE READ BEFORE USING SEARS~ Set up a appointment with Sears. They give a 8pm-5pm window to show up. So I wait all day. At 2pm I get a text that they can't make it out and ask to reschedule for the following week. Grrrrr. So I do schedule for the next earliest time.(10 days later) Grrrrr. Today, the day they rescheduled, I get a text at 1:40pm that they won't make it out today and will need to reschedule. The next available appointment is in 8 days. WHAT A TOTAL JOKE OF A COMPANY. DO NOT USE!!

EDIT STILL WAITING AFTER 2 MONTHS FOR THESE IDOTS TO SHOW UP AND FIX MY DRYER.. DO NOT TRUST THIS PLACE. THEY CANT GET A JOB DONE AND THE LINK THEY PROVIDE FOR CONTACT IS WORTHLESS JUST LIKE THIS COMPANY . YOULL BE SORRY IF YOU WORK WITH SEARS! ZERO STAR RATING. Worst Service Ever. Their repair people have no clue what they are doing let alone get a job done in a timely fashion. Still waiting after 1 month for a repair on a dryer. 3 service appointments fail, can't get parts... Don't Use Sear Repair.

Scheduled appointments were cancelled 3 times by Sears. Will never call them again.