121 NE Hampe Way Reviews

~PLEASE READ BEFORE USING SEARS~ Set up a appointment with Sears. They give a 8pm-5pm window to show up. So I wait all day. At 2pm I get a text that they can't make it out and ask to reschedule for the following week. Grrrrr. So I do schedule for the next earliest time.(10 days later) Grrrrr. Today, the day they rescheduled, I get a text at 1:40pm that they won't make it out today and will need to reschedule. The next available appointment is in 8 days. WHAT A TOTAL JOKE OF A COMPANY. DO NOT USE!!

EDIT STILL WAITING AFTER 2 MONTHS FOR THESE IDOTS TO SHOW UP AND FIX MY DRYER.. DO NOT TRUST THIS PLACE. THEY CANT GET A JOB DONE AND THE LINK THEY PROVIDE FOR CONTACT IS WORTHLESS JUST LIKE THIS COMPANY . YOULL BE SORRY IF YOU WORK WITH SEARS! ZERO STAR RATING. Worst Service Ever. Their repair people have no clue what they are doing let alone get a job done in a timely fashion. Still waiting after 1 month for a repair on a dryer. 3 service appointments fail, can't get parts... Don't Use Sear Repair.

Scheduled appointments were cancelled 3 times by Sears. Will never call them again.

Scam. They took my money, didn't fix my machine, didn't communicate and didn't give me a refund. This place doesn't even exist.

Very disappointed in the service. I still have not received the diagnostic report regarding my refrigerator even after repeatedly asking the service technician. No communication.

Beware! Misleading representation, scheduling discrepancies, unprofessional technicians, Billing practice questionable. When trying to talk to someone, the phone numbers are a maze of automated messages. When I finally reach a live person they are over seas and I can't understand them as well they can't or wont put you to Customer Service for help. Felt like a scam and my washer is still not fixed... I gave them one star because it would not allow me to move on without entering something.. I give them a neg zero!!!!

Had an appointment today. Between 8-5 time slot. Then it was canceled without any reason. On the phone with several people which you can't understand they just said we don't know why it was canceled and there was nothing they could do. Highly disappointed.

Called to make an appointment for repair. Over the phone they told me the soonest would be in a week on May 23, between 8-5, and we agreed on this date. Within minutes of ending the call, I got a confirmation text and email that confirmed June 6th! That's 3 weeks out, and for my refrigerator/freezer with food that may spoil! When I called to address this discrepancy, all I got was a automated recording that kept repeating the same invalid information over and over, and didn't give an option to speak to a real person. I even tried a different phone number to the headquarters, I'm presuming, and got the same automated recording!! I'm at my witts end!! Do real people even work there???

DONT WASTE YOUR TIME! Made an appointment and had to wait over a week, not to mention they gave me a window from 8am-5pm. I never received the confirmation email/text message so I called customer service to confirm. They told me it was a “known issue and sometimes people just don’t get them” but that my appointment had been confirmed. Day of, I called again to reconfirm. They said yes, someone will be out sometime today between 8-5 and that they’d resend the email/text and have the technician call me within the next 30 minutes. 8 hours go by. The tech is a no call/no show. Called customer service again. After talking to at least 5 people in India (these poor folks couldn’t help me if they wanted to), they rescheduled it to the next day. Called next day to confirm because I still hadn’t received any texts/emails and the tech was a no call/no show again! Tried cancel online, but that’s not an option. So I called again to cancel both appointments, but they make you speak to an agent and the wait time was over 40 minutes. Worst customer service I’ve ever seen and I still have a broken appliance!

Technician was fine, but I don’t agree with Sears’ repair agreement policy that the same repair issue must be addressed 4 times in 6 months before Sears will replace the appliance! And the technician came with no history of his previous visit in which he worked on the same problem on our fridge.