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1219 S Boone St Reviews
Read reviews from customers who used our services at 1219 S Boone St
Total reviews
160
Average Rating
4.8/5
Good service
Tried for over an hour after I went on line and kept getting oops sorry when I tried to verify arrival time, system must have been down. But patrickndid a good job explained everything he did as he checked out the problem. Cleaned everything up nicely. We were going to sign up for the warranty service but we're told it's not offered in the shelton area so that's a bummer.
Gayle N,
Shelton, WANot completely happy
Tech appeared to have little knowledge of the appliance. Also broke a tab on timer a d superglue it back on.
Bill E,
Ocean Shores, WARefrigerator repair
Second trip to repair refrigerator as part needed to be ordered. Two weeks later came back to install part. Tech said that the part may be faulty or his meter was not working as all similar parts were showing bad. When He left he said I hope we got lucky. Not words of encouragement after waiting two weeks to get the refrigerator working. Get him a new meter that actually diagnoses current issues.
David C,
Ocean Shores, WADryer Repair
Bill was very knowledgeable, thorough, informative and kind he did a wonderful job.
Michael J,
Forks, WACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1735946104751
The problem was not fixed
Patrick was very helpful and courteous. He thought he had fixed the issue and instructed us that we should have ice in 24 to 48 hours. We still don't have ice.
Shelley R,
Ocean Shores, WACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1710797825181
Worst service tech ever
My service tech was rude and snappy from the start. The only good thing was he was on time other than that, every word that came from his mouth was extremely rude, for example he asked me how was suppose to fix the washer if it was still in the closet, he needed 6 matching towels to test the washer, and when I said there are the clothes I took out of machine because they were still wet, he kinda yelled at me and said absolutely not, 5-6 matching towels only. He was upset when I paid in cash, he said he couldn't find the problem and when I asked what all he did they said he turned my water back on and ran the spin cycle. I had unscrewed the top part so here could look at the washing machine from the inside, but he didn't even look in there and when I asked him if he put the screws back in he said no. He wasn't supposed to do anything to it if had previously been worked on. I said I didn't work on it but the screws need to be put back. He started talking loud and said he is leaving it how he found it. In my opinion that is bad business and lazy I am a single parent and I appreciate it when people do a little extra and thorough work. I said that's OK im gonna report him in a review he said "ok" I asked him don't you care ? He said "his company will say he was being nice for even looking at it cause I took the screws out for him" the reason I did because it is very tight as far as room to move around and I could get back there probably easier than anybody else. I give him -1 out of a 1-10 score. I will never call this company again and I'm posting this on social media review
Jessica F,
Ocean Shores, WACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1767755345949
Impossible to communicate with, horrible service.
Everything is handled by computer. No way to talk to anyone directly with an issue. Appointment times cover 8:00 am to 5:00 pm with no way to pin the actual time down to a more narrow window. Twice I had an appointment scheduled and no one showed up. No message was sent out about a delay or the technician not being able to make the appointment. This is the worse service provider I have ever dealt with. To make things worse I spent $1348 to repair the freezer unit on my refrigerator without success. It still doesn't work. But impossible to contact anyone about a refund.
John T,
Ocean Shores, WACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765923642944
Technician
Not impressed with the attitude of the technician. Last experience was pleasant, this round I was disappointed with the service and attitude from technician and sears
Mike T,
Elma, WACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1758058227748
Poor service
The service tech reinstalled the dishwasher crooked, uneven and out of level. Left a part out and denied it was his doing when I called him. Scratched the top of the door. I spent 3 hours Sunday repairing his work. He did find the power cord had worked loose, that earned him the 1 star.
Robert K,
Ocean Shores, WACustomer service response - Dear Robert thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1729547293930
Not scared. So there.
Late. No notice of delay. Tried to scare me into getting home protected service to avoid "thousands" in charges but he could not fix anything because he found a dead roach behind the stove drawer. Basically costed me 140 to knock on the door. He priced one part at 780 or so and said many parts were needed. I found a new one same company for 799. No need to mess with this company any more.
Sara M,
Aberdeen, WACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1724277890914