2 Diamond Run Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dishwasher
Excellent service quickly ran a diagnostic test and determined the fault.
Kevin C, Charlestown, NH
Repair man and Sears communication wtih customer.
Bob provided expert service and demonstrated knowledge appropriate for fixing the problem. He get 5 stars! Regarding the communication with customer service: I was unable to speak with a customer service representative. This resulted in an extended delay in completing the repair. Multiple parts were ordered after the original service appointment. When some of those parts were delayed, the next service appointment kept getting rescheduled to a later date. Even though the oven parts arrived promptly, the repair was re-scheduled awaiting for the other non-critical ones. As a result we had to go without an oven over the Thanksgiving and Christmas holidays. Customer service gets 1.5 stars. If I had been able to talk with a customer service representative, I could have had repair done as originally scheduled; as the necessary parts arrived in plenty of time for the appointment. Dealing with the AI assistant was totally frustrating! I would be glad to discuss this with a live person on a phone call. Tp this end, text me a phone number that puts me in touch with a live person. Thank you for considering my issue seriously.
Gault F, Lebanon, NH
Oven fix
Even cleaned up behind the stove after pulling it out. Thanks!
Nicole E, Whitehall, NY
5 Fork Brook rd
Bob was friendly and communicated well.pleasure to have in the house
Kathleen C, Hartland, VT
Grade A 5 star teck
Teck was great. BUT the telephone part not so great I call and it so hard to talk to s person. But the teck part makes up for it. Thank you
Karen S, S Londonderry, VT
Microwave
Bob was very knowledgeable and had the machine fixed in a heart beet. I would like him again if something were to break.
Raymond B, Plainfield, NH
Good service
Very knowledgeable and informative , pleasant demeanor - job well done
Jenness B, Hartland, VT
Great job.
Prompt, professional, and did a great job. Highly recommend Derick.
Deby C, Whitehall, NY
Refrigerator repair
Bob was very knowledgeable and courteous. He provided us with different options for repair and took our budget into consideration.
Laura V, White Riv Jct, VT
Terrific - as usual!
Thanks for your great service- again! We appreciate your professionalism.
John C, West Lebanon, NH
