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383 Exchange Street Reviews
Read reviews from customers who used our services at 383 Exchange Street
Total reviews
115
Average Rating
4.7/5
Overall a good experience. It would have been helpful if when I was told that we could select an earlier date for the initial visit from what had been scheduled, there was no link in the text or email to do this. I would have like that opportunity.
Francine C,
Customer service response - Thank you for your feedback, Francine! We're glad you had a good experience and appreciate your suggestion for improving the scheduling process.
Sears Home Services on 1777815434576
Tom was very professional and although my appliances he came to service were too old and parts were no longer available he did share some good tips with me for navigating the purchase of new appliances.
Eric D,
Customer service response - Thank you for your feedback, Eric! We're glad to hear Tom was professional and provided you with helpful tips for purchasing new appliances.
Sears Home Services on 1776454996444
He knew the problem immediately ordered the part and replaced it in 5 -10 minutes GREAT JOB!!!
jean C,
Customer service response - Thank you for your feedback, Jean! We're glad to hear the technician quickly identified the problem and replaced the part efficiently.
Sears Home Services on 1776199763117
Terence F,
Customer service response - Thank you for the amazing 5-star review, Terence! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1775502578718
Timothy G,
Customer service response - Thank you for the amazing 5-star review, Timothy! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1775239352002
Tom was efficient and professional, excellent technician
Corey M,
Customer service response - Thank you for your 5-star review, Corey! We're happy to hear Tom provided efficient and professional service.
Sears Home Services on 1772066524374
Brien E,
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1771459370298
TOM WENT OVER THE TOP TO HELP ME TO GET TO THE BOTTOM OF MY FREEZER DOOR PROBLEM HAD THE UPRIGHT FREEZER DOOR REPLACEMENT UNDER WARRANTY BECAUSE IT WAS A DEFECTIVE ONE THAT SHOULD HAVE NEVER LEFT THE FACTORY LIKE THAT BECAUSE THE DOOR SEAL WAS LEAKING AND THE SECOND ONE WAS THE SAME THING BUT LEAKING WORSE ALL UNDER WARRANTY BUT THE FACTORY IS LACKING QC I TOLD FRIGIDAIRE THAT THEIR FACTORY WAS LACKING QC PRODUCT SHOULD HAVE A RECALL AND FRIGIDAIRE GAVE TOM A BAD 👎 MARK FOR WHEN HE CAME THE FIRST TIME TO CHANGE THE FREEZER DOOR BUT IT WAS THIER WORKMANSHIP IN THE FACTORY WAS NOT GOOD Tom helped me do the navigation with Frigidaire to get my new freezer replaced thanks again Tom Rock on
Bruce S,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1771288697962
Scott D. arrived on time, diagnosed the situation, and was professional and personable. Thanks very much, Scott!
Nancy S,
Customer service response - Thank you for your 5-star review, Nancy! We're happy to hear Scott provided professional and personable service, and that he arrived on time.
Sears Home Services on 1771288500517
Tom was professional and courteous. He helped us to make a thoughtful decision regarding next steps with our washing machine. We highly recommend Tom and Sears Services.
Rick E,
Customer service response - Thank you for your 5-star review, Rick! We're happy to hear Tom provided professional and courteous service, helping you make a thoughtful decision about your washing machine.
Sears Home Services on 1769643804738
