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383 Exchange Street Reviews
Read reviews from customers who used our services at 383 Exchange Street
Total reviews
118
Average Rating
4.7/5
Doctor G,
Checked over my dryer and refrigerator. He was friendly punctual and efficient
Marguerite L,
Arthur C,
Fantastic repair tech. Super helpful. And very fast response to my call for assistance.
Susan S,
Punctual, knowledgeable, helpful and professional. Quick too!
Katy K,
Scott was very pleasant and equally competent. He was on time and speedy with his work and the refrigerator is working. The AI - only connection with the company is very frustrating and would cause me to not use Sears service again even though I would love to have Scott do repairs again.
Ruth E,
Customer service response - Thank you for your feedback, Ruth. We're glad to hear Scott was pleasant and competent, and we apologize for the frustration with the AI-only connection; we appreciate your input.
Sears Home Services on 1781627980734
Tech was great however, in your emails & texts were very disappointing. About five said Tech would arrive 8-5:00 and one said Confirmed 8:00 a.m. arrival. I was trying to locate Scott (name might not be correct) He answered and said I was 2nd that day! I showed him my phone that said 8:00 Poor guy he had no answer to that. Sears does not honor MY time.
Alison,
Customer service response - Thank you for your feedback, Alison. We're glad to hear the tech provided great service, but we're sorry for the scheduling confusion. We appreciate your input and will work to improve our communication.
Sears Home Services on 1742432210478
Jeff came out to fix my dryer. Tom had ordered the parts. Jeff was pleasant knowledgeable and efficient. Left no mess and was finished quickly.
Donna N,
Customer service response - Thank you for sharing your positive experience with Tom and our team. We're delighted to hear the repair went smoothly and efficiently.
Sears Home Services on 1718159752991
Vincent H,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1710296429472
Update about two weeks after initial repair and bumped it down to one star. The dryer worked for about a week and then stopped working. The original repair was $507 with $300 if that being labor (less than an hr). Impossible to talk to anyone as all numbers are automated. Even the reply from Sears regarding my original review is just the normal contact number that has absolutley no way to talk to a human, so it is just a run around to make it look like they actually care. Have another appt, but all I want is for them to send us the part replacement which has a 30day warranty.
Jeremy,
Customer service response - We apologize for the trouble you've faced, Jeremy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1783469458803
