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383 Exchange Street Reviews
Read reviews from customers who used our services at 383 Exchange Street
Total reviews
115
Average Rating
4.7/5
Arthur C,
Fantastic repair tech. Super helpful. And very fast response to my call for assistance.
Susan S,
Punctual, knowledgeable, helpful and professional. Quick too!
Katy K,
Scott was very pleasant and equally competent. He was on time and speedy with his work and the refrigerator is working. The AI - only connection with the company is very frustrating and would cause me to not use Sears service again even though I would love to have Scott do repairs again.
Ruth E,
Customer service response - Thank you for your feedback, Ruth. We're glad to hear Scott was pleasant and competent, and we apologize for the frustration with the AI-only connection; we appreciate your input.
Sears Home Services on 1781627980734
Tech was great however, in your emails & texts were very disappointing. About five said Tech would arrive 8-5:00 and one said Confirmed 8:00 a.m. arrival. I was trying to locate Scott (name might not be correct) He answered and said I was 2nd that day! I showed him my phone that said 8:00 Poor guy he had no answer to that. Sears does not honor MY time.
Alison,
Customer service response - Thank you for your feedback, Alison. We're glad to hear the tech provided great service, but we're sorry for the scheduling confusion. We appreciate your input and will work to improve our communication.
Sears Home Services on 1742432210478
Jeff came out to fix my dryer. Tom had ordered the parts. Jeff was pleasant knowledgeable and efficient. Left no mess and was finished quickly.
Donna N,
Customer service response - Thank you for sharing your positive experience with Tom and our team. We're delighted to hear the repair went smoothly and efficiently.
Sears Home Services on 1718159752991
Vincent H,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1710296429472
Sears charged $300 for a part that cost $23. Two months later the same problem occurred. The repair cost over $600.
Linda B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1776650571501
Invoice was vague Charge me 980.00 to my credit card Invoice does not show labor or part prices 980.00 to repair an 2013 gas stove in a rental property I could have bought a brand new stove for 799.00
Maple T,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1769395625270
One tech showed up. I specified it was a two man job. The tech has been here before so he knew that. He refused to do anything. Said I scheduled through the wrong service. I scheduled through this website. Then he said he could come back, it would be expensive and we’d have to remove and replace this massively heavy oven ourselves. Now I still have a non/functioning oven and I’m wondering what I paid for. This is worse than useless.
Alice D,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1762390839555
