1850 Apple Blossom Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
James P
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on August 19, 2024
Jeanenne R
EDIT: the 5 star rating is for the technician, not the company! If I were rating the company only I would have given them 1 star. The technician showed up when he said he would be here and was able to fix the problem in a short amount of time. The overall experience with Sears repair service was extremely poor. The initial request was put in 2 months ago, they rescheduled the appointment 6 times and after multiple attempts to reach a live person on the 800 number, I was repeatedly sent through an automated phone loop. At one point I received a text message saying the technician was in route to my house but no one showed up and they ended up closing the ticket! Throughout this ordeal I was able to reach them through chat but each time I was given the same instructions for calling the number (a way around the automated system) and assured I would get a live person, but kept getting stuck in the automated loop! When they closed the ticket I had to contact the manufacturer again to let them know that no one showed up which started the whole process over again! Once we were finally able to get a technician to come out the problem was fixed, but shameful that it took 2 months for that to happen to repair a microwave that will be out of warranty in another month! Not to mention the amount of time and money that was wasted and being without a microwave! I will also add that I’ve always been a supporter of Samsung products but that won’t be the case anymore because the quality and dependability of their name has gone down hill from excellent to mediocre! We’ve had 2 brand new microwave’s and a brand new 75 inch tv go bad just beyond the one year warranty!
Susan M
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on August 11, 2024
Kristin C
Customer service response - Hi Kristin, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on August 04, 2024
Lauren B
Steven was here before about this. He confirmed the need for an electrician to get the AC fixed.
Customer service response - Thank you for acknowledging Steven's efficiency, professionalism, and pleasant demeanor. We're thrilled to hear you had a great experience with our service.
Sears Home Services on July 25, 2024
Ashley L
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on July 24, 2024
H C
Technician was very knowledgeable and fixed the problem quickly. He explained what he did and why.
Customer service response - Thank you for recognizing our technician's expertise and the quick resolution of your appliance issue. We're glad to hear you were satisfied with the service and explanation provided.
Sears Home Services on July 17, 2024
Theresa B
Extremely courteous, prompt, and knowledgeable. Quickly diagnosed the problem and was able to fix it the same day.
Customer service response - Thank you for the kind words! We're thrilled we could help solve your problem quickly and efficiently.
Sears Home Services on July 15, 2024
Lorrie N
Very professional and nice. Found the problem quickly and fixed it. Great service!
Customer service response - Thank you for your positive feedback; we're thrilled to hear that you were satisfied with our prompt and professional service!
Sears Home Services on July 11, 2024
Ermides B
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on July 09, 2024
