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1850 Apple Blossom Dr Reviews
Read reviews from customers who used our services at 1850 Apple Blossom Dr
Total reviews
340
Average Rating
4.3/5
Tech didn’t know what he was doing. Was on the phone the whole service call asking for help. $130 just to look at it and quoted a $760 repair for our dishwasher for a new pump and installation . We declined and had a Lowe’s plumber come out and fix a clogged hose for $150. I will never use Sears again.
Kevin,
Customer service response - We apologize for the trouble you've faced, Kevin. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1782174872803
Unacceptable service and complete lack of competence. Murtaza M. was assigned to fix both my washer and my dryer, and he completely failed on both appliances. He originally came out for my dryer on June 4th, but his repair was completely ineffective and the exact same issue persisted. Because of his poor workmanship, I had to file recalls and take time off work. I was forced to lose an entire day of wages waiting around on June 18th, only to have the appointment canceled and pushed back. I rescheduled everything for June 19th so both appliances could finally be handled together, costing me a second full day of lost income. When Murtaza finally showed up on June 19th, he claimed he didn't even have the dryer recall assigned to his tablet and would only look at the washer. He then claimed to "fix" the washer, but after he left, the washer is STILL not working. It feels like nothing was actually repaired during either of his visits. Because of Murtaza's poor workmanship and incomplete service, I am now stuck having to file two separate service recalls for both appliances. His inability to properly diagnose and fix a problem the first time has cost me two full days of lost wages.
Emiliano T,
Customer service response - We apologize for the trouble you've faced, Emiliano. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1782092092171
There is zero customer service - all AI. You cannot speak to a human being once the technician leaves your home. Your only option is to schedule another appointment or get stuffed. No phone number to call.
Gabriel D,
Customer service response - We apologize for the trouble you've faced, Gabriel. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1780879630773
Andrea W,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1780445945958
Made appointment and given a window of 8am-5pm. Took a day off work. No one ever showed. No call to cancel. Total waste of a day.
Stephen K,
Customer service response - We apologize for the trouble you've faced, Stephen. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1779928994300
Joseph A,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1778805281508
They told me that 2 things were wrong with my fridge and charged me nearly $700. When the repair man came, there was only one thing wrong with my fridge. The part cost roughly $100, so I was charged $600 for 45 minutes of work where all they had to do was unplug the fan and plug a new one in. Then had the nerve to tell me it was another $50 for them to vacuum the fridge coils because that also may stop my fridge from getting cold. Why wasn’t that quoted in the beginning? Truth be told, I can see why people replace instead of repair. Even though it’s cheaper, you walk away feeling like you’ve been ripped off. From now on I’m just gonna watch a tutorial on whatever is wrong and fix it myself. If I break my fridge, I’ll just buy a new one.
Joseph A,
Customer service response - We apologize for the trouble you've faced, Joseph. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778719358011
Didn’t fix told how I could fix it ,ended up calling a plumber.Big waste of money and time
Cathy,
Customer service response - We apologize for the trouble you've faced, Cathy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1776040461427
Sayed actually broke my dishwasher. He has no idea what he’s doing. He’s never worked on a Bosch and he actually broke it. When we got a real technician in here, he showed me all the damage that this company did.
David H,
Customer service response - We apologize for the trouble you've faced, David. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1775777054087
Laura S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1775170558312
