Appointment Lookup
802-552-4364
1850 Apple Blossom Dr Reviews
Read reviews from customers who used our services at 1850 Apple Blossom Dr
Total reviews
340
Average Rating
4.3/5
The technician quoted an estimate of $200 before we began the repair and then tried to charge me $320 after he was completed, when the repair went faster than expected. Eventually he changed the repair code to something else to lower the price back to what we discussed, but I felt like I was getting swindled. Repair went great otherwise.
Josh U,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1761267689099
The service repairman would not answer why I was continuing to experience a frost buildup issue though he stated the issue with the freezer did not need the heater he ordered during the problem shooting visit. He stated the freezer needs defrosting when in fact, it had been. The ice buildup was occurring post defrosting indicating the issue was still present. He said the freezer needed to be defrosted again with the unit unplugged. When I asked him to help me move the refrigerator to access the plug, he refused and told me it wasn’t his house or refrigerator and felt no need to do so. This was his response to a woman, not to help move the refrigerator to do what he suggested. In sum, he did not replace the part with the new part he ordered. I have never received such service from Sears, he was very rude and unwilling to listen.
Cynthia C,
Customer service response - We apologize for the trouble you've faced, Cynthia. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1761006912049
Cancelled my appointment 3 times and delayed a week each time. Took 4 weeks to get someone out to repair my fridge. And there is zero ways to talk to a person. It is all AI now. They don’t have a manager managing their subcontractors anymore. Even their subcontractors have no way to talk to the scheduling office. When they cancel you and tell you, they delayed a week due to your request, even though you didn’t make that request, there’s absolutely nothing you can do about it. Do not use Sears anymore. However, the tech contractor they used did a good job… eventually.
Jacob P,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1757654815565
He was rude. Argumentative. He didn’t fix the problem. Please don’t let him return to my house.
Todd J,
Customer service response - We apologize for the trouble you've faced, Todd. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1754955425802
Your entire warranty plan is horrible, useless and overpriced. I think we will join the class action suit against you for claiming after the fact that we do not own “covered” appliances. We are not done.
Ann W,
Customer service response - We're really sorry to hear about your experience, Ann. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1754009193612
Tami M,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1753066843479
HAVC problem was not fixed. No cold air is flowing.
Olando,
Customer service response - We apologize for the trouble you've faced, Olando. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1751503639680
Sears customer service is horrible - no wonder they had to file chapter 11. Between the numerous AI texts, the 3 week delay in scheduling and then a tech who wanted me to sign something that was inaccurate and thus left without looking at the Washer, I won’t shop at Sears again in my life. I have even gone so far as to call American Home Shield Warranty to make sure a complaint is filed for the inadequate customer service I received from Sears. Someone who is not an AI can call me to get all the details.
Gene S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1751418891879
Geneva D,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1750899048678
Never showed up.
Robb M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1750375590942
