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1850 Apple Blossom Dr Reviews
Read reviews from customers who used our services at 1850 Apple Blossom Dr
Total reviews
340
Average Rating
4.3/5
Great communication both by text & email. Serviceman was quick. Disappointed that repair took 2 months & 3 trips with 1 cancellation, which occurred just after part arrived to my condo. Felt obligated to discount monthly payment for my temp renter and had to buy them a mini frig. Appliance was less than 6 months old. I never connected with a human(only AI)...until repairman arrived.
Melissa C,
Customer service response - We're glad to hear the communication was great and the serviceman was quick, Melissa. We apologize for the delays and inconvenience, and appreciate your feedback to help us improve.
Sears Home Services on 1747358762915
The technician did a good job. He was quick and efficient. What we didn't like is that he wanted to charge us $60 to vacuum the lint from our dryer. He said that this wasn't covered by our home coverage policy. We don't feel that this was right. This should have been done, regardless, as part of the service.
Kathy M,
Customer service response - Thank you for your feedback, Kathy! We're happy to hear the technician did a good job, but we apologize for any confusion regarding the additional charge. Please contact us directly so we can address your concerns.
Sears Home Services on 1742180749830
Not blaming anyone except perhaps the corporate structure, but my much-needed follow-up repair appointment was cancelled and rescheduled without notice at the end of the day for the next day, so I was waiting around all day and had to go to the laundromat. So, better communication would have been appreciated to save me a wasted day. Still, the machine is fixed now, so that’s good.
michael K,
Customer service response - We apologize for the inconvenience caused by the lack of communication regarding your appointment. We're glad to hear your machine is now fixed, and we appreciate your feedback to improve our service.
Sears Home Services on 1717136271290
Steve (Sears Home Svc Technician) arrived promptly at designated time. He checked both my water heaters for $238 at $119. each and two separate air conditioning units $278 at $139.00 each totaling $ 518. .Steve.ensured me that ALL 4-items water heater and HVAC were in good working condition - no maintenance needed or contributing to my high monthly electric bills.
Darlene V,
Customer service response - Thank you for taking the time to share your experience with us. We're glad to hear that Steve provided a thorough inspection and reassured you about the condition of your appliances.
Sears Home Services on 1709165442206
Your Technician, Abdul Latif K, was excellent. He was very competent and professional. I would give him a 5 star review. We waited 9 days for this dryer repair. The rating is for the wait time.
Katherine D,
Customer service response - We apologize for the trouble you've faced, Katherine. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1775776876681
The positives are, they were able to get me an appointment the next day, and the Tech was on time and very helpful. The repair is to replace the start button on a dryer, and they were trying to charge over $500 for this. To rebuy the exact same dryer brand-new is $550... Sears marks up the parts cost and wanted to charge over $300 in labor.
AARON T,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1765769013837
He was not very friendly. He left without telling us the problem or that he was leaving. He did not fix the problem
trish W,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1754010112419
Does not communicate arrival window until just before arrival. A customer has to wait potentially 9 hours before arrival. With available technology today, Sears Appliance Repair does not offer short 2 hour arrival windows like some of their competitors do.
Mark,
Customer service response - We apologize for the trouble you've faced, Mark. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747963385080
Beth L,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1746400240182
Technician never showed up for 2nd appointment to fix dryer after ordering parts after first appointment. Technician at 3rd appointment was different guy not knowing what was wrong with dryer. Technician at 3rd appointment said wrong part was ordered to fix one of the problems with dryer. Was not able to talk to anyone about these issues or for scheduling the 3rd appointment. When you call in you get recorded messages and prompts you have to go through to try to get problems fixed and schedule appointments . Very frustrating Been 3 weeks trying to get my dryer fixed also technician did not properly hook back up the dryer exhaust. Started dryer and felt hot air immediately fill up laundry room
Bradley C,
