1850 Apple Blossom Dr Reviews

Steve (Sears Home Svc Technician) arrived promptly at designated time. He checked both my water heaters for $238 at $119. each and two separate air conditioning units $278 at $139.00 each totaling $ 518. .Steve.ensured me that ALL 4-items water heater and HVAC were in good working condition - no maintenance needed or contributing to my high monthly electric bills.

Your Technician, Abdul Latif K, was excellent. He was very competent and professional. I would give him a 5 star review. We waited 9 days for this dryer repair. The rating is for the wait time.

The positives are, they were able to get me an appointment the next day, and the Tech was on time and very helpful. The repair is to replace the start button on a dryer, and they were trying to charge over $500 for this. To rebuy the exact same dryer brand-new is $550... Sears marks up the parts cost and wanted to charge over $300 in labor.

He was not very friendly. He left without telling us the problem or that he was leaving. He did not fix the problem

Does not communicate arrival window until just before arrival. A customer has to wait potentially 9 hours before arrival. With available technology today, Sears Appliance Repair does not offer short 2 hour arrival windows like some of their competitors do.

Technician never showed up for 2nd appointment to fix dryer after ordering parts after first appointment. Technician at 3rd appointment was different guy not knowing what was wrong with dryer. Technician at 3rd appointment said wrong part was ordered to fix one of the problems with dryer. Was not able to talk to anyone about these issues or for scheduling the 3rd appointment. When you call in you get recorded messages and prompts you have to go through to try to get problems fixed and schedule appointments . Very frustrating Been 3 weeks trying to get my dryer fixed also technician did not properly hook back up the dryer exhaust. Started dryer and felt hot air immediately fill up laundry room

The tech did well however the overall experience with Sears was terrible. My tenants were without a refrigerator for a month due to nonavailability of parts for a GE product. You can never reach a live rep.

HIGHLY HIGHLY DO NOT RECOMMEND!!!! We never received an estimate and no way to contact Sears to get the estimate. Only an automated service that runs you around in circles stonewalling you. No email, the chat doesn't give the option to ask for an estimate and the phone directs you to the website that also gives no way to get the estimate from the technician and no way to talk to an actual person for help. HORRIBLE SERVICE, HORRIBLE COMMUNICATION AND HORRIBLE COMPANY. HIGHLY DO NOT RECOMMEND

Tech didn’t know what he was doing. Was on the phone the whole service call asking for help. $130 just to look at it and quoted a $760 repair for our dishwasher for a new pump and installation . We declined and had a Lowe’s plumber come out and fix a clogged hose for $150. I will never use Sears again.