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1850 Apple Blossom Dr Reviews
Read reviews from customers who used our services at 1850 Apple Blossom Dr
Total reviews
340
Average Rating
4.3/5
Sears customer service is horrible - no wonder they had to file chapter 11. Between the numerous AI texts, the 3 week delay in scheduling and then a tech who wanted me to sign something that was inaccurate and thus left without looking at the Washer, I won’t shop at Sears again in my life. I have even gone so far as to call American Home Shield Warranty to make sure a complaint is filed for the inadequate customer service I received from Sears. Someone who is not an AI can call me to get all the details.
Gene S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1751418891879
Geneva D,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1750899048678
Never showed up.
Robb M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1750375590942
I was notified less than 24 hours before the scheduled technician visit, which I was given an 11 hour window for arrival time. I immediately tried to reschedule as no one would be onsite long enough for the visit the only day I was given. I was told no other dates available, the tech would contact me and I could discuss rescheduling with them. The next day I receive a text the tech is on his way. I immediately called to notify them it would be a wasted trip. Was told the tech would be notified and I would be contacted within 72 hours to reschedule. I stressed I didn’t want the tech to make a trip of over an hour for no reason. Anyway, the tech showed up after all this and wife had to turn him away due to the fact that she couldn’t be there as I had tried to tell them. Very duds and sincerely hope I can get this rescheduled. 93 degrees today and no air conditioning, not fun!
Al B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1749742357499
Every time I contacted Sears Home Warranty I was on the phone no less than an hour. It takes weeks to get service on any appliance. Many times the representative states they are experiencing "system issues" and cannot assist anyone at this time, please call back"! When I attempted to cancel my service it took 4 calls and 5.5 hours on the phone and the process is still not complete after involving a supervisor!! I would not recommend Sears Home Warranty to anyone as they have too many issues to provide good product or customer service.
Jo-Jo H,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1747272312772
Techs very nice, but day after washer was repaired it’s still the same problem. :( Now saying I have to wait 13 more days till someone can come back out!
April M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1747026613460
An AI receptionist, and a phone number for human that doesn't work. Very disappointing.
Alan (,
Customer service response - We apologize for the trouble you've faced, Alan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1739789768626
Service person was not very helpful.
Theo O,
Customer service response - We apologize for the trouble you've faced, Theo. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726187230045
I would rate them ZERO the tech never showed up within the 0700-6:00pm window. I then receive a receipt stating he showed up and I declined having my HVAC fixed! So the tech was lying. Stating that he was here and closing the ticket. Now I have to start the process all over. I see in the reviews this is a common experience. So if you take the day off and wait around for 12 hours only to have the tech not show up and lie this is the company for you. If not chose another company
Lisa T,
Customer service response - We're really sorry to hear about your experience, Lisa. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1726023266252
I've waited all day and it is now 702pm. Technician has still not shown up. Last text indicated he was on his way at 512pm. At 522pm missed a call, no message left. No further contact.
Rose B,
Customer service response - We apologize for the trouble you've faced, Rose. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724371477254
