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1850 Apple Blossom Dr Reviews
Read reviews from customers who used our services at 1850 Apple Blossom Dr
Total reviews
340
Average Rating
4.3/5
I was notified less than 24 hours before the scheduled technician visit, which I was given an 11 hour window for arrival time. I immediately tried to reschedule as no one would be onsite long enough for the visit the only day I was given. I was told no other dates available, the tech would contact me and I could discuss rescheduling with them. The next day I receive a text the tech is on his way. I immediately called to notify them it would be a wasted trip. Was told the tech would be notified and I would be contacted within 72 hours to reschedule. I stressed I didn’t want the tech to make a trip of over an hour for no reason. Anyway, the tech showed up after all this and wife had to turn him away due to the fact that she couldn’t be there as I had tried to tell them. Very duds and sincerely hope I can get this rescheduled. 93 degrees today and no air conditioning, not fun!
Al B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1749742357499
Every time I contacted Sears Home Warranty I was on the phone no less than an hour. It takes weeks to get service on any appliance. Many times the representative states they are experiencing "system issues" and cannot assist anyone at this time, please call back"! When I attempted to cancel my service it took 4 calls and 5.5 hours on the phone and the process is still not complete after involving a supervisor!! I would not recommend Sears Home Warranty to anyone as they have too many issues to provide good product or customer service.
Jo-Jo H,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1747272312772
Techs very nice, but day after washer was repaired it’s still the same problem. :( Now saying I have to wait 13 more days till someone can come back out!
April M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1747026613460
An AI receptionist, and a phone number for human that doesn't work. Very disappointing.
Alan (,
Customer service response - We apologize for the trouble you've faced, Alan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1739789768626
Service person was not very helpful.
Theo O,
Customer service response - We apologize for the trouble you've faced, Theo. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726187230045
I would rate them ZERO the tech never showed up within the 0700-6:00pm window. I then receive a receipt stating he showed up and I declined having my HVAC fixed! So the tech was lying. Stating that he was here and closing the ticket. Now I have to start the process all over. I see in the reviews this is a common experience. So if you take the day off and wait around for 12 hours only to have the tech not show up and lie this is the company for you. If not chose another company
Lisa T,
Customer service response - We're really sorry to hear about your experience, Lisa. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1726023266252
I've waited all day and it is now 702pm. Technician has still not shown up. Last text indicated he was on his way at 512pm. At 522pm missed a call, no message left. No further contact.
Rose B,
Customer service response - We apologize for the trouble you've faced, Rose. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724371477254
Rude. And not very personable. I tried explaining what was wrong with the unit. However, he would not listen. He said it was fixed but, I’m not sure. Time will tell. Just adding that he left his empty water bottles in my attic ——:/ not impressed
Kathryn C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721961832253
The techician never show up or call me only number that is have at 5:32 pm sound 2 time when I answer was late I call back twice and phone was off. Also don’t know if it was him because never answer me back. I was at home all Day. Also last time they don’t call or text they was in front of my house, that’s is in professional no call no text. Nothing
Liz R,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720584920659
Right now, the washer is making a lot of noise
Clinton G,
Customer service response - Thank you, Clinton, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1720584971680
