Appointment Lookup
802-552-4364
1850 Apple Blossom Dr Reviews
Read reviews from customers who used our services at 1850 Apple Blossom Dr
Total reviews
340
Average Rating
4.3/5
Techs very nice, but day after washer was repaired it’s still the same problem. :( Now saying I have to wait 13 more days till someone can come back out!
April M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1747026613460
An AI receptionist, and a phone number for human that doesn't work. Very disappointing.
Alan (,
Customer service response - We apologize for the trouble you've faced, Alan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1739789768626
Service person was not very helpful.
Theo O,
Customer service response - We apologize for the trouble you've faced, Theo. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726187230045
I would rate them ZERO the tech never showed up within the 0700-6:00pm window. I then receive a receipt stating he showed up and I declined having my HVAC fixed! So the tech was lying. Stating that he was here and closing the ticket. Now I have to start the process all over. I see in the reviews this is a common experience. So if you take the day off and wait around for 12 hours only to have the tech not show up and lie this is the company for you. If not chose another company
Lisa T,
Customer service response - We're really sorry to hear about your experience, Lisa. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1726023266252
I've waited all day and it is now 702pm. Technician has still not shown up. Last text indicated he was on his way at 512pm. At 522pm missed a call, no message left. No further contact.
Rose B,
Customer service response - We apologize for the trouble you've faced, Rose. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724371477254
Rude. And not very personable. I tried explaining what was wrong with the unit. However, he would not listen. He said it was fixed but, I’m not sure. Time will tell. Just adding that he left his empty water bottles in my attic ——:/ not impressed
Kathryn C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721961832253
The techician never show up or call me only number that is have at 5:32 pm sound 2 time when I answer was late I call back twice and phone was off. Also don’t know if it was him because never answer me back. I was at home all Day. Also last time they don’t call or text they was in front of my house, that’s is in professional no call no text. Nothing
Liz R,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720584920659
Right now, the washer is making a lot of noise
Clinton G,
Customer service response - Thank you, Clinton, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1720584971680
The technicians were extremely knowledgeable and professional. The people that scheduled my appointments were very professional. It took us from 4/11/24 until 5/20/24 to get our broken ice maker fixed. I feel very sorry for anyone including your employees that have to deal with your company’s computer system and automated phone system as well. Whoever made that decision should be fired!! It was a terrible decision and has succeeded in destroying your company’s reputation and customer service. That’s a shame because Sears was an awesome company.
Jim C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716258303702
We've had a nightmare experience and our range is still unrepaired one month later. We initiated diagnostic service for our range on 4/18. A technician came out and was quick and knew what he was doing, so we paid in full ($635) for the anticipated repair and parts were ordered and follow-up appointment scheduled. From that time on we got the run-around. Repair dates required full-day availability windows of 8am to 5pm, so one of us had to take off a day from work each time, on 4/25, 5/7, and 5/17. Parts ended up not arriving in time on 4/25 with a same-day late-afternoon reschedule call, and then for the final two appointments there was simply no call and no show. We've spent an hour on the phone today getting non-answers from the customer service center about obtaining a refund. Everything is disjointed from the customer service call center to the contracted technicians and the billing company. I do NOT recommend using this service - they don't have their act together. Go with a smaller local company with some accountability where you can speak with a scheduling person who works directly with the technicians and they do their own billing in-house. Update 5/24: Reached out to them on facebook as instructed below, was told they'd get back to me in 72 hours, which was yesterday. No call, no e-mail, and no refund.
Taylor M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716178209508
