2712 W Main St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Stefanie B
My range wasn't repaired by Sears. My son ended up fixing it. Took him 5 minutes to get it working, no new parts needed.
Willie
Very dissatisfied with the service.
Customer service response - We apologize for the trouble you've faced, Willie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on February 01, 2025
Omar S
One of the worst service experiences I have ever had. The tech just stated the side assembly on the unit wasn't connected properly, didn't test after, didn't place the unit back under the cabinet and the issue persists. No formal report in terms of what was done and steps to take beyond "call them again".
Customer service response - We apologize for the trouble you've faced, Omar. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 14, 2024
Eric G
The store location is wrong. That addresses is an Amazon Distribution hub in Waynesboro, VA. Also the India call center no help...
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 28, 2024
Susannah W
They couldn’t get a part to my house after it was sitting in their warehouse for 6 days. Called me at noon on the day they were supposed to come with a different story than my tech had that told me personally. Not trustworthy or reliable.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on April 28, 2024
John S
Unfortunately, technician arrived late and did not have adequate time to check what caused the Er FF code on the refrigerator. Unplugging it to reset the refrigerator cleared the code, but only temporarily. The code has returned and the refrigerator is not cooling. We need someone to come fix our refrigerator. Couldn't happen at a worse time ... right before having a crowd visiting for Thanksgiving.
