Appointment Lookup
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2712 W Main St Reviews
Read reviews from customers who used our services at 2712 W Main St
Total reviews
99
Average Rating
4.3/5
our team was excellent to work with
Dr. S,
Greg K,
Efficient servicee, explained all costs, and offered additional services at a discount.
William I,
Sue C,
very punctual and knowledgeable!
DAVID W,
First appointment of the day; have never had that happen! Technician was efficient, polite and good humored. Trying to check out electronically was tiresome and a waste of time. Ditch the AI and the endless reminders.
AJ M,
Customer service response - Thank you for your feedback, AJ. We're glad to hear the technician was efficient and polite, and we apologize for the inconvenience with the electronic checkout process.
Sears Home Services on 1775436195929
richard W,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1767855435363
Technician prompt, polite, knowledgeable. Problem is defective equipment for which he needs crucial parts that require authorization, equipment and follow-up appt. Tech unable to say how this will be handled “ , with no clear plan other than company to contact us. We paid for coverage, but we are left with words. Please respond immediately. James C Lewis MD and Deanne Z Lewis MD
Deanne L,
Customer service response - Thank you for your feedback, Deanne. We apologize for the inconvenience and will work on improving our communication. Please contact us directly so we can assist you further.
Sears Home Services on 1765938431616
28 emails and at least 10 text messages for one dryer repair.. The tech had to come back after he ordered 3 parts ... I. Guess he wasn't sure what was wrong I appreciate that so we didn't have multiple visits . 3 wks without a dryer. We were told 8 am he would be here. Then 1115 am. Then 130 pm and he came 218pm... I am now doing the first load to dry. I Hope it works. I don't understand 28 Emails and all these text messages Every email contradicts the previous one . It is the inconsistent communication... I've been so anxious.... And don't even get me started with Assurant insurance who covers our washer and dryer.. I don't know what has happened to quality service but it has packed. The man did fix the dryer I'm hoping but no one should have to deal with all these emails..
Linda V,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1762390839465
Prior to the technician arriving I received several texts from Sears both on the day before and today asking me many questions so the tech could bring the right parts. When he arrived, he asked me what the problem was and had no parts with him once he figured it out. What’s the point of all of the overkill texts from Sears if it wasn't going to make a difference. Turns out, I need a new microwave. Glad it's under warranty. Very nice guy, however. No complaints about him personally.
Gloria S,
Customer service response - We apologize for the inconvenience with the communication and parts, Gloria. Thank you for your feedback, and we're glad to hear the technician was nice.
Sears Home Services on 1772155905049
