2712 W Main St Reviews

No way should a rubber seal cost $600. What a scam. I can get a new washer for 662$ @ home depot.

They did not fix it. I have to another 2 or 3 says for another technician to call me.

Had to wait months to get this repair done. We installed a used washer to use in the meantime. Tech. states he did the repair but didn't test it due to another machine hooked up.

If the Lowe’s side of the customer portal was any good, we would probably have a 5 star review, but the portal didn’t convey a phone number change to the contracted repair man (not his fault) and he never found our house.

My range wasn't repaired by Sears. My son ended up fixing it. Took him 5 minutes to get it working, no new parts needed.

It’s not been 5 hours and I have washed three loads of clothes and the washing machine is broken again

Not solve the problem of my appliances I call them 3 time but they not resolve my problem EDIT: Sears attempted to address the problem but I don’t believe it was completed in a satisfactory manner. The drier makes a new screeching sound at a predictable cadence after their most recent repair. I was told they would not do any thing to further address the noise issue because the drier works, even though we purchased their warranty. We aren’t satisfied with this repair.

Charles was both disagreeable, rude and not helpful from the beginning of the service call. Upon his arrival I mentioned that I had a video of the problem my machine was having, and he insisted that he had to hear it with his own ears because he insinuated that the video could be falsified. After listening to the video, after several minutes of being at the service location, Charles asked not once but three times for me to place items in the dryer so he could “hear the problem for himself”. After I denied this request, because I don’t have any items in my home that need to be dried, he said that it wouldn’t be fixed. Following that, I asked additional questions and mentioned that he needed to make an effort to contact the claims department before giving an answer; he did so. Following the phone call with the claims, which he took in his van; where I couldn’t be apart of the conversation to advocate for myself, he walked back into my home without a knock on the door. Charles said they wouldn’t fix it, and it wasn’t going to be fixed until it was something wrong with the function of the dryer. I said that it doesn’t hear evenly and mentioned that it takes an 1+ hours to dry a small load of laundry; to which he replied that is normal. I continued and said it’s not normal for this machine, I am the daily user and I know the typical time it takes to dry a small load of laundry. Following this, he was again disagreeable and rude, so I asked for a phone number to speak to his supervisor to voice my concern with the operation of the company, and the poor quality service I have received from this service technician. To this, Charles said “no, there is a number on the van you can contact” and my reply was “that is an only automated number”, and he replied “good, that is all you get”. After this disrespectful comment, I sternly; but politely asked him to leave my property. Charles’ response was the following, “fine, I’m putting you on a do not service list

The guy came and put the new part in my machine and it still doesn’t work.