141 West Lee Highway Reviews

Unfortunately, the technician never came or called. I got an email saying they were on their way at 1:16 but no one came or called. I waited 9 hours. Please call me to reschedule.

No work done, told access to attic had to be cleared, asked how hot was attic.said he had to access the entire system. Reschedule after I paid fee, really rethinking this home warrenty crap is just a hoax.

ALL Three ordered parts arrived at my house on 7/12/24, repair was finally completed on 8/5/24 You scheduled 6 repair confirmed appointments 7/19-7/19-7/29-7/30-7/31 8/5 and cancelled them the day of, or the day before, except for todays 8/5/24. In total, I even had "3 EMERGENCY requests", several "I talked to scheduling and you are confirmed", two "I will talk to back ????" and many "Dont worry you are confirmed scheduled and I told them you have all the parts ordered". Each time I called in I was assured my NEXT appointment was CONFIRMED set, then it would be cancelled. I did not like that the tech would present a blank screen for my signature on his phone for approval, how was I supposed to know what I was signing? All in all, the phone people were nice and would tell you ANYTHING to make you happy when in fact I had to call 20 times to get a completed repair. Seear was great but I would not renew my service contract if you gave me 4 more years FREE. I would get texts from NEW LEAF “Hi this is new leaf checking status………If repair is complete please press 1” I assume this was so ticket could be closed out. There was no option for NO or any contact information provided. I would have to say in my 74 years this was the VERY WORST SERVICE EXPERIENCE OF MY LIFE, AND I AM SURE YOU HAVE SHORTENED MY LIFE SPAN BY 5 YEARS

DON'T USE! This is a bogus business. all people are from overseas. they tell you the appt will occur on the same day then reschedule it without calling me to confirm availability. wasted a whole day waiting for them when I could have called other companies.

No store in Warrenton or Front Royal if you are looking for a store or parts keep looking. Customer service was polite but not very helpful

We were not call prior to scheduling appointment, tech just showed up. They also asked for a different deductible than on my written contract. I would not use this company for anything. They were suppose to follow up for an install of a part an did not call after an appointment, with an 8 hr window. The service is terrible. PLEASE DO NOT USE THEM, TERRIBLE IS GENEROUS. WORSE SERVICE EVER. 6/28/2024

The HVAC service technician was very good. However, he ran into a problem he could not fix and needed an electrician. He arranged to get an electrician to fix that issue. HOWEVER, THEY WANT ME TO PAY A SECOND $100 DEDUCTIBLE! Even though it is all related to the same appliance! I have appealed it and am awaiting their response.

He never knocked on door or called. No email saying he was on the way. If he had knocked I have 6 dogs who would've gone nuts. The last time he came he wouldn't look at it because he said I had to change the hoses, then a no show. Worst service ever

Horrible! Made me wait all day long for my appointment window 8am-5pm. And then never showed up! But closed the ticket and signed for me and billed my warranty company!!! Never showed up! I call customer service at 6:30 when I got “my” receipt via email and after 40 minutes on the phone they promised he would call in 10-15 and still show up. That never happened! Sears used to be trustworthy!