141 West Lee Highway Reviews

If I could, this would be a zero or negative star rating. We have been without a freezer since February. Repairs have been scheduled 14 times, but has cancelled (always at the very last minute) on 11occasions. All I know as a customer is, with this most recent visit, he has been here 3 times and we still do not have a working freezer. The repairman even told me that no one wants to come this far (it is about 75 miles from Manassas where his office is located) and he suggested that I need to move my house. When he comes here, he appears to be knowledgeable and proficient and yet, here we are after almost 6 months later without a working freezer. He replaced the fan and blades that distribute the cold air and everything in the freezer is melting. Adjusting the temp does nothing, the motor keeps running and there is no cold air moving out of the vents, no matter what the temp. This is truly the worst experience that I have ever had with a warranty service. Totally unacceptable. I have been a Sears customer for 50 years and I now understand why they have business problems. Crappy service. Never Again!!!

The techs are great but the constant rescheduling and no live person or manager to contact was horrible. Add some customer service. Live people that can solve problems. That have knowledge on which parts are ordered and what we received. Again techs are great. Stop Using AI only. No way to get ahold of anyone. Took over a month to get someone out hereafter we got the parts. Never use unless you have to. But this will fall on deaf ears since AI is not reading this and they fired their managers.

No one showed up to the appt my ac is still not diagnosed or fixed !

The worst

A rating of no stars was not allowed, default was 1 star. Otherwise the rating would have been no stars.You sent out 2 Sears technicians that could not service an electrical issue with our dryer. Both technicians informed you at AHS that the problem was electrical and it has now been 2 weeks in your review department. We still do not have an operable dryer and no ificstiin when an Electrician will be assigned or dispatched

No one showed up all then they said they were coming today and asked me to the rate them and again - no show

UPDATE: I've now had THREE no-shows from this company after they sent repair parts. When I call, it's impossible to get a person on the phone. I wait at home the entire day, and the technician changes the time over and over and then the appointment gets rescheduled two weeks later. I have no words; I've never experienced such terrible service. My experience with this company has been horrible. This is the second technician I’ve had who, instead of repairing the machine, told me I bought a “weak” unit and that I was doing my laundry wrong. I’ve been trying to get my GE washing machine (purchased from Best Buy in Nov 2024) fixed since March, with no luck. If zero stars was a choice that’s what I would select.

Horrible - 8 hour service window with no updates on service Tech arrival times and no-shows. Wasted 6 days tied to house awaiting repairman. Sears uses AI bots for customer service, and if one bot can't answer the question you are referred to yet another bot...endless do-loops and maximum frustration ensured.

Technician never showed up for my appointment. They provided a window time of 7am to 6pm but never came. They were supposed to arrive at 4:07pm but never showed up.