Appointment Lookup
802-552-4364
141 West Lee Highway Reviews
Read reviews from customers who used our services at 141 West Lee Highway
Total reviews
160
Average Rating
4.2/5
The technician arrived on time and went right to work. He explained the issue and the possible cause.
Millie A,
Customer service response - Thank you for your feedback, Millie. We're glad to hear the technician was punctual and informative about the issue.
Sears Home Services on 1764555741093
The technician spent close to two hours diagnosing what turned out to be a frozen water line. A lot of water was spilled on my hardwood floors. He was nice enough but… he told me the charges to thaw the line would be $350. And that would include the trip fee. Then when he was done he presented a bill for $409. And couldn’t explain it to me. No paperwork with a breakdown or anything was left with me. UPDATE: THE OWNER RESPONDS TO REVIEWS SAYING CALL TO DISCUSS ISSUE AND ITS AN AI ONLY PHONE LINE, NO LIVE ASSISTANCE, WHAT A JOKE AND ON TOP OF THAT MY ORIGINAL ISSUE IS STILL UNRESOLVED
Lisa P,
Customer service response - Thank you for your feedback, Lisa. We're glad the technician was thorough, but we apologize for the confusion with the billing. Please contact us directly so we can address this issue for you.
Sears Home Services on 1762390615282
The technician installed the new part very quickly. It was just the two weeks after we had the part before service was scheduled that was unfortunate
Donna P,
Customer service response - Thank you for your feedback, Donna. We're glad the technician installed the part quickly, and we appreciate your patience with the scheduling delay.
Sears Home Services on 1757904724922
Mohammed R,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1757298749988
The problem with my dishwasher was not resolved while the tech was onsite but he was through with determining what the actual problem with it was and then made the appropriate calls to get my dishwasher problem resolved as soon as possible.
Jeff G,
Customer service response - Thank you for your feedback, Jeff. We're glad the technician was thorough in diagnosing the issue and took steps to resolve it quickly.
Sears Home Services on 1753141487540
The technician was fine but very difficult to understand what he was saying. He did take care of the problem.
Val H,
Customer service response - Thank you for your feedback, Val. We're glad the technician resolved the issue, and we appreciate your patience with the communication.
Sears Home Services on 1751418099660
Two guys showed up. They solved the problem pretty quick. Today was a good day. Dealing with customer service on the phone was not good.
Marc S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1747185078273
Repairman complained about the drive when he arrived first thing. He then obtained the parts for the machine and got the repairs done in about 30 minutes. Demonstrated the repair was done, had me sign for the work, and asked me to complete the survey with a favorable review if I was happy with the work. He left quickly after.
Nini,
Customer service response - Thank you for your feedback, Nini. We're glad the repair was completed efficiently, and we appreciate your understanding regarding the technician's comments.
Sears Home Services on 1736998308404
The technician repaired the broken part on the trash compactor. It was the second time the break happened. I have found the system of filing a claim very difficult to navigate. The automated answering system that you are taken to is difficult to get through.
Dana W,
Customer service response - Thank you for your feedback, Dana. We're glad the technician could repair your trash compactor, and we apologize for any difficulties you faced with our claim system.
Sears Home Services on 1727836946401
The service tech Seear was great! He was friendly and gave an honest diagnostic. The rest of the company's customer service is frustrating because you can only contact an AI bot and not a real person. There are not enough options to select on the menus to get to what was needed. I tried multiple phone numbers all leading to AI. Heads up, if you need more than one appliance checked, you need to create separate tickets for each appliance therefore multiplying the fee. Also, the "notes" section is limited in characters so not a lot of info can be added.
Kimi M,
Customer service response - We apologize for the inconvenience with the customer service and communication, Kimi. Thank you for your feedback, and we're glad Seear was friendly and provided an honest diagnostic.
Sears Home Services on 1779828856503
