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141 West Lee Highway Reviews
Read reviews from customers who used our services at 141 West Lee Highway
Total reviews
154
Average Rating
4.2/5
Everything was great, especially the technician.
LaVerne S,
Fitz S,
Great Sears Technician!!!!
Roberta J,
Very helpful and did a great job. Extremely professional and courteous.
Maeghan S,
Professional and to the point, answered all my questions!
Tad W,
Customer service response - Thank you for taking the time to leave a review. We are glad to hear that you found our service professional and helpful in answering your questions. We appreciate your business!
Sears Home Services on 1705463785229
The technician arrived on time and went right to work. He explained the issue and the possible cause.
Millie A,
Customer service response - Thank you for your feedback, Millie. We're glad to hear the technician was punctual and informative about the issue.
Sears Home Services on 1764555741093
The technician spent close to two hours diagnosing what turned out to be a frozen water line. A lot of water was spilled on my hardwood floors. He was nice enough but… he told me the charges to thaw the line would be $350. And that would include the trip fee. Then when he was done he presented a bill for $409. And couldn’t explain it to me. No paperwork with a breakdown or anything was left with me. UPDATE: THE OWNER RESPONDS TO REVIEWS SAYING CALL TO DISCUSS ISSUE AND ITS AN AI ONLY PHONE LINE, NO LIVE ASSISTANCE, WHAT A JOKE AND ON TOP OF THAT MY ORIGINAL ISSUE IS STILL UNRESOLVED
Lisa P,
Customer service response - Thank you for your feedback, Lisa. We're glad the technician was thorough, but we apologize for the confusion with the billing. Please contact us directly so we can address this issue for you.
Sears Home Services on 1762390615282
The technician installed the new part very quickly. It was just the two weeks after we had the part before service was scheduled that was unfortunate
Donna P,
Customer service response - Thank you for your feedback, Donna. We're glad the technician installed the part quickly, and we appreciate your patience with the scheduling delay.
Sears Home Services on 1757904724922
Mohammed R,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1757298749988
The problem with my dishwasher was not resolved while the tech was onsite but he was through with determining what the actual problem with it was and then made the appropriate calls to get my dishwasher problem resolved as soon as possible.
Jeff G,
Customer service response - Thank you for your feedback, Jeff. We're glad the technician was thorough in diagnosing the issue and took steps to resolve it quickly.
Sears Home Services on 1753141487540
