141 West Lee Highway Reviews

Technician was wonderfuland polite. The system for notifications is horrible. The automated call system was not helpful and very cumbersome

I sat at home all day. Waiting, I did get a call, around 12:15 and a text around 12:50. My window was from 7:00 am - 6:00 pm. I missed his call, I did!, However, one call after to a client living in a 80 to sometimes90+ degree home with no A/C. Why would I not be home, especially when I know that you all were coming.

The technicians were good but the rest of the experience was terrible. The 9 or 10 hour window is very inconvenient, but getting up early, waiting 8 hours and then being told that the repairmen couldn't come was totally unacceptable. This happened two business days in a row. It is impossible to call and speak to a human. You just get dumped into the automated system. There are many issues that can't be addressed in the automated system. Sears obviously doesn't care about their customers and we will be looking for other options in the future. The dishwasher does seem to be working now. The repairmen get 4 stars, but your business gets none. We would recommend that our friends look elsewhere.

One burner is now working better, but the other is not.

don't waste you whole day with these people. They don't show up.

Failed to fix a new refrigerator, but wanted instead to sell home warranty. They claimed the could not find the part, but still charged me and wanted me to sign up for a policy.

The technician has yet to arrive, the estimated time was 10:46am, over 6 hours later I received an update saying he’ll be here at 7:46 pm. What a waste of a day waiting for him to arrive. Last time they rescheduled me 3 times. I received a LOT of email and text reminders. Maybe they need to read their own reminders. Very disappointing.

The tech didn’t know anything about a boiler.

Gave a screenshot of the error code as requested when making the appointment so they would know what was wrong with my oven before coming out. Service tech did not show up with parts, but just showed up to give me a quote of over 1K. He didn't do anything other than type up a quote, which cost me $129 for the service call. A waste of my time. He said he had to order parts and come back with two people to pull the oven out and repair it, which is a joke. They have these things called appliance jacks for this scenario. I built my own and pulled the double oven out myself. Didn't need two people. Time to build my own, about 1 hr. Time to remove the double oven, about 3 minutes. Parts, about $200. What a rip off. This should have been a 2 hr repair for one person. Won't be calling Sears again.

Awful experience. Your technician installed new hardware but when I replicated the same malfunctions he refused to acknowledge the situation and simply walked out, leaving me with the same problem and all the e-waste and trash he left behind.