4588 Virginia Beach Blvd Reviews

After several attempts to fix the microwave the technician determined there were power issues and Choice gave me $’s toward a new microwave but are not covering the installation

I would like to say that the technician was just great and helpful. I just found the pricing and the pushy multiple sales attempts their service plan a bit upsetting. My Kenmore range is 7 years old and a control panel malfunctioned and the repair quote would cost about the same price as a brand new oven. I was then again quote the price of the service plan price and what I could save if I signed up. The part in question on their site is quoted as about 1/3 of the quoted cost. It all just didn't feel right.

While the technician was great at diagnosing the issue, when he left I discovered that he had mistakenly taken my Klein 15in1 ratcheting screw driver (which was on my kitchen counter). I messaged the customer service line, which was acknowledged, but have not heard anything back. I understand this was a mistake, but customer service failed to follow up. After calling the numbers online and on the service ticket, you cannot get a live person to talk to, and the system will not locate a closed ticket. They have my information for service on Jun 1, they should contact me if they actually have a live person reading these. Everything appears to be AI or auto generated.

Daniel diagnosed the problem right away, but it took three tries to get the right part. As a result, it took quite a while for the repair to be successfully completed--he had to return three ties. As well, trying the part each time required unscrewing the door panel several times. In the process, three screws seem to have vanished and we were left with a door that is missing three screws and catches a little when you open and close it. Moreover, the lower basked does not roll out smoothly. I would have loved to talk to someone about it, but all I can get is AI assisted communication which depends on answering set questions that do not address the real problem. It is impossible to het a human being on the phone and this is a HUGE PROBLEM.

First Sears tech fixed the fridge light problem but went bad again after he left. When asked to have tech come back a different one came and told me it would be around $700 dollars to do a complete test. Told him for that amount I would just order a new fridge. He did not even remove the led light to see if the wire the first tech did might have came loose. I payed the fee for the tech to come here but was not happy after paying $179 and problem still not fixed.

Took 3 trips to identity problems. Bad drum. Try not to use them again