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4588 Virginia Beach Blvd Reviews
Read reviews from customers who used our services at 4588 Virginia Beach Blvd
Total reviews
454
Average Rating
4.2/5
William H,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1754880071774
The technician was very nice and professional, but the service call was later than the scheduled service window. I had a conflicting appointment and had to turn him away at the door. I will hire Sears again.
Cheryl D,
Customer service response - Thank you for your feedback, Cheryl! We're glad to hear the technician was nice and professional, and we apologize for the delay in the service call.
Sears Home Services on 1754878824644
Judith M,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1754639104081
I am happy that James was diligent to seek out the cause of problem, so he gets 5 stars! Sadly, the needed part is no longer available since refrigerator is 20+ years old. I received too many reminders of upcoming repair appointments, which made it that much more frustrating when Sears canceled it ON the scheduled day. At least repair was not urgent: cooling and freezing functions still work.
Teresa E,
Customer service response - Thank you for your feedback, Teresa! We're glad to hear James was diligent in seeking out the problem's cause, even though the part is unavailable. We apologize for the excessive reminders and cancellation frustration.
Sears Home Services on 1754638665642
Technician was punctual and on time. Explained what needed to be repaired. Everything was repaired in a timely manner and repaired appropriately.
Roberta G,
Customer service response - Thank you for your positive feedback, Roberta! We're glad to hear the technician was punctual, explained the repairs needed, and completed everything in a timely manner.
Sears Home Services on 1754280405638
Robert was really helpful in diagnosing a refrigerant leak in our icemaker, determining that it was under warranty and explaining how to get in touch with the manufacturer. The fee we paid for the diagnosis will ultimately save us a lot of money!!
Diana H,
Customer service response - Thank you for your positive feedback, Diana! We're glad to hear Robert was helpful in diagnosing the leak and guiding you through the warranty process.
Sears Home Services on 1754007992736
Exceptional service and exceeded my expectations, very professional and courteous service received from your service technician. Awesome Thanks 👍!!!
Jeff S,
Customer service response - Thank you for your positive feedback, Jeff! We're glad to hear you received exceptional, professional, and courteous service from our technician.
Sears Home Services on 1753925140432
Both technicians involved with my repair (diagnostic and actual repair) were excellent. They set clear expectations of the work and timeline and communicated efficiently with me.
Orlando,
Customer service response - Thank you for your positive feedback, Orlando! We're glad to hear both technicians were excellent, set clear expectations, and communicated efficiently with you.
Sears Home Services on 1753925065656
He was polite, cheerful, and handled the smelly water like a champ.
Gail K,
Customer service response - Thank you for your positive feedback, Gail! We're glad to hear he was polite, cheerful, and handled the situation well.
Sears Home Services on 1753405869598
Nice, friendly gentleman diagnosed the issue with my fryer. He was thorough and knowledgeable even though my decision was to replace the machine. Thank you for your patient diagnosis of my issue.
Carolyn B,
Customer service response - Thank you for your positive feedback, Carolyn! We're glad to hear the gentleman was nice, friendly, thorough, and knowledgeable during the diagnosis.
Sears Home Services on 1753406093184
