4588 Virginia Beach Blvd Reviews

Not very thorough …. Didn’t investigate the problem in depth or seem very knowledgeable.

Once the tech arrived, service was good. The parts were sent weeks ago,but we kept getting rescheduled, so it took about a month to get the problem fixed.

This was a third time out to fix my washing machine. After 4 reschedules he could find nothing wrong and it actually worked. The tech was not a happy person and seemed like he didn't want to be here. We had to ask him to check underneath and inside to see if anything was burnt since we had so much smoke. UPDATE: here we are 90 minutes later and it is not working

The technician that came out today was very nice and replaced the water pressure valve on my water heater. My only issue is that it took two technician appointments who both agreed what the issue was and it took over a month to get the problem fixed in about 10 minutes

Technician never showed up on first appointment, diagnosis was made by phone as a result of this, had to wait another week and a half for parts and another appointment. Ice maker still isn't working and it will be December 4th before another technician comes out.

It was fast, but really expensive and the technician was tacky enough to laugh about the price while on the phone with someone while they were within earshot of my fiancé and I. Glad it’s fixed, but wouldn’t go with Sears again.

Came out twice. First time I had to take a whole day off of work. Parts were ordered, but not the right number. Second time the technician, Keyon was amazing and was able to take care of my repair but because the first technician did not order everything needed my washing machine repair is not complete. I did appreciate not have to be off work the entire day the second time. I’m still waiting on an email on the parts and when a technician will be out to complete the job.

$139 for a (literal) 2 minute assessment to tell me my dishwasher can’t be fixed! It took me longer to pull out my credit card than it did for him to do the assessment. SMH. There must be a way to text a technician the serial number and describe the issue before coming out. At least they can say, “nope no replacement parts available to fix your issue.” (That’s what my other appliance guy did!) I could have used the $139 towards a new dishwasher.

Schedule a repair, no one showed up. Automation only allowed for reschedule without any explanation saying my appointment was in the past. Rescheduled. Before the second time window even ended, I got a text saying they couldn’t make it and to reschedule. Third appointment someone finally came. The technician was so good he earned 5 stars himself. Even though I was told a part was ordered he didn’t have the part in stock though. $480 repair pre paid to go through the automated process again… no thanks. Paid the $125 diagnostic fee and still left with a broken washing machine. Just going to YouTube it and fix it myself. Or find someone else to call because I’m not doing that again.