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1205 Fordham Dr Reviews
Read reviews from customers who used our services at 1205 Fordham Dr
Total reviews
184
Average Rating
4.2/5
Karel W,
David H,
He did a great job! So pleased to have this taken care of before Thanksgiving! I also really liked the tracking feature! I wish everyone had this! That way I can be more productive while waiting, and I also didn't have to tie up your phones with multiple calls to check the status. Very satisfied!
Karen F,
Ashley D,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1707175597904
Service tech Laver was great! Helped in every way possible. 4 stars due to sears customer service. Parts were supposed to be ordered prior to the first visit. They never were, creating a second visit and wasting the tech’s & my time. Second visit the incorrect part was ordered thus creating a third visit. The third visit my oven glass was fully repaired. Communication from sears could be much improved. Makes me hesitant to keep the home repair program i signed up for if it will take multiple visits each time.
Nicole R,
Customer service response - Thank you for your review, Nicole! We're happy to hear that Laver provided great service, but we're sorry for the inconvenience with the parts and communication. We appreciate your feedback and will work on improving our processes.
Sears Home Services on 1765938353254
Your technician did an outstanding job today great work hope all of them are that good.
James S,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1758845902247
Natice T,
Customer service response - Thanks for the great rating, Natice! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1758070566987
Prompt! Professional! Respectful. Time Management. Checked temps and Fridge but like everything else, the problems resolve before the Pro shows up. I will follow-up if problem returns.
G. R,
Customer service response - Thank you for your review, G. Ramos! We're happy to hear our service was prompt and professional. Please feel free to reach out if the issue returns.
Sears Home Services on 1758070011544
After the first 2, no shows, Walter was great and fixed the problem with little or no interruption. Still do not know why the 2 no shows. Beginning to think this might be a sham. Otherwise it turned out to be a very good experience. Now on the the problem with my refrigerator. Please give me a call to update it/
Edward H,
Customer service response - We sincerely apologize for the initial no-shows and any inconvenience this caused. We're glad to hear Walter resolved your issue efficiently, and we'll be in touch shortly to address your refrigerator's problem. Thank you for your feedback.
Sears Home Services on 1719284720289
The service was great. The technician was kind and friendly. The only issue was there was some sediment (grease?) left on the carpet and inside the dryer. I thought it was just dirt and assured him we could just vacuum it up. I did not realize it was going to require a carpet cleaner. I think it will come out, however, still working on it.
Laura A,
Customer service response - Thank you for taking the time to leave a review. We apologize for the inconvenience caused by the sediment left on your carpet and dryer. We appreciate your understanding and will use your feedback to improve our service.
Sears Home Services on 1707369155458
