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1205 Fordham Dr Reviews
Read reviews from customers who used our services at 1205 Fordham Dr
Total reviews
184
Average Rating
4.2/5
Service tech Laver was great! Helped in every way possible. 4 stars due to sears customer service. Parts were supposed to be ordered prior to the first visit. They never were, creating a second visit and wasting the tech’s & my time. Second visit the incorrect part was ordered thus creating a third visit. The third visit my oven glass was fully repaired. Communication from sears could be much improved. Makes me hesitant to keep the home repair program i signed up for if it will take multiple visits each time.
Nicole R,
Customer service response - Thank you for your review, Nicole! We're happy to hear that Laver provided great service, but we're sorry for the inconvenience with the parts and communication. We appreciate your feedback and will work on improving our processes.
Sears Home Services on 1765938353254
Your technician did an outstanding job today great work hope all of them are that good.
James S,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1758845902247
Natice T,
Customer service response - Thanks for the great rating, Natice! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1758070566987
Prompt! Professional! Respectful. Time Management. Checked temps and Fridge but like everything else, the problems resolve before the Pro shows up. I will follow-up if problem returns.
G. R,
Customer service response - Thank you for your review, G. Ramos! We're happy to hear our service was prompt and professional. Please feel free to reach out if the issue returns.
Sears Home Services on 1758070011544
After the first 2, no shows, Walter was great and fixed the problem with little or no interruption. Still do not know why the 2 no shows. Beginning to think this might be a sham. Otherwise it turned out to be a very good experience. Now on the the problem with my refrigerator. Please give me a call to update it/
Edward H,
Customer service response - We sincerely apologize for the initial no-shows and any inconvenience this caused. We're glad to hear Walter resolved your issue efficiently, and we'll be in touch shortly to address your refrigerator's problem. Thank you for your feedback.
Sears Home Services on 1719284720289
The service was great. The technician was kind and friendly. The only issue was there was some sediment (grease?) left on the carpet and inside the dryer. I thought it was just dirt and assured him we could just vacuum it up. I did not realize it was going to require a carpet cleaner. I think it will come out, however, still working on it.
Laura A,
Customer service response - Thank you for taking the time to leave a review. We apologize for the inconvenience caused by the sediment left on your carpet and dryer. We appreciate your understanding and will use your feedback to improve our service.
Sears Home Services on 1707369155458
Tiffany F,
So,my technician was super nice,he couldn't fix my microwave because they ordered the wrong part, he did fix my burner but he broke my glass cooktop....
Christina M,
Customer service response - We apologize for the issues with your microwave and cooktop, Christina. Please contact us directly so we can address these problems and ensure your satisfaction.
Sears Home Services on 1754878822696
I was disappointed in the lack of communication between the two different technicians that came out. But the technician today did fix my washer. Thanks for that. I wanted to do the add on of cleaning the dryer, which I was told could happen, but the technician today had no information about that so that didn’t happen.
Audrey W,
Customer service response - We apologize for the communication issues, Audrey. We're glad your washer was fixed and appreciate your feedback on the dryer service.
Sears Home Services on 1734660425924
Technician was professional and came on time. Had to order a part, so we scheduled new appointment. Part has been sitting in Illinois for over two weeks. Still haven't heard from Sears Parts Department per conversation with Rep over the phone.
Robert H,
Customer service response - We apologize for the delay with your part, Robert. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1728193123711
