1205 Fordham Dr Reviews

It was very difficult to get this service done. It took 4 months for the repair to be completed. The first time Wayne came, he did not complete the job and left without even saying anything to me before going out the door. This whole process has been extremely exhausting for husband and me. The excuse given repeatedly was that parts had not been ordered. There have been all kinds of excuses given and not much courtesy provided throughout this entire event.

The technician who repaired my washer was good. Communication from the company was horrible! Can't get a real person to figure out what is going on. Twice the appointment was changed and we were not notified (Waited for the tech and no one came)

After the parts ordered were installed, I use the dryer and the same problem occurred:”clothes were not properly dried at end of the drying cycle “. The dashboard was showing the following message:”flow sensed”. So, the problem is not solved. Also, the top that was removed to access the drum is showing a big gap as if it wasn’t screwed all the way in. Lastly, the same top is bend. Which wasn’t the case before the technician worked on it. The dryer is brand new. I still need help.

Good morning I wasn't satisfied with how it done on my fridge and it's still not making ice.I didn't sign a payment receipt my signature was forge I would like to take legal action or refund my money back.Thank you

Charged 129 for the service fee. Maytag washer with blocked drain code. I Was told IT needed a new pump and 2 new hoses. He did not even take the hoses off the machine. Quoted $751 for parts and labor which i declined as a new washer is only 800. I came home took the hoses off and pulled 3 Brad nails from the end if the pump which he would have seen had the hose been removed. I put the hoses back on and ran the washer and it works just fine. I find it highly suspect that your service folks do not treat your customers honestly. It's not a good business model and I cannot recommend your company for any service now. Train your techs to do better and not gouge seniors and women. I placed my trust in your company and this was the result.

Update: STILL A SCAM! Emailed the address the company commented and have not heard anything. SCAM! Gary told me the pump in my dishwasher was bad and charged me $438 that day. New pump arrived and he said it was the wrong pump. They wanted $500 just for a pump. So we declined service. I was told I would receive a refund and only be charged for the diagnostic fee. It’s been 5 business days and no refund. Everything is AI and there is no way to get ahold of anyone. None of the numbers work and there is no information online. The location is a planet fitness. BEWARE!!

Calling Sears was a poor decision. I needed a soap cup dispenser replaced. The part was readily available from several sources on line for about $80. Technicians arrived and quoted me over $600 for the repair including almost $300 for the part. Pretty sure they were dishwasher salesmen not dishwasher repairmen. I ended up paying my $120 penalty for them to just show up and getting the part on line. It was actually a pretty easy do it yourself. Thanks Sears.

this company is a total scam, please god do not give them your money!!! 😭 they stole $800 from a close friend of mine under the guise of fixing a washing machine, said machine is still VERY BROKEN and they’re dodging her calls. the address linked is a damn planet fitness

If there was an option lower than 1 star, we’d give it. Sears misdiagnosed the issue, didn’t show for confirmed appointments, went to a completely wrong address, and arrive 5+ hours late another time. Their customer service is completely managed by an ineffective AI bot and there is no ability to contact a person. When we requested a full refund after over a month of their misdiagnosing the issue and our not being able to use our washer, they agreed. However, the actual amount refunded ended up being partial. We’ve escalated through our credit card and BBB. They provided false information to the credit card company about completing the work but responded to BBB that they’d processed a refund. Highly recommend avoiding this poorly managed company.

He completely suck ….hes been there several times making major mistakes even turning my laundry room literally to a sauna he left some things unattached and is clearly figuring it out as he goes . No way he’s capable of doing this kind of work . I’m beyond disappointed and it left my laundry room dirty. Very disappointing !!!